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WO-01310653 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Oct 21, 2025 → Apr 24, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 24)
⏸ 4d excluded (parts wait + holding)
✓ SLA Met (3d early)
Dispatch 2.4d
Holding 4.0d (excluded)
Coordinators 130.3d
Billing 4.1d
✓ SLA Met
Dispatch
2.4 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
130.3 days
Over SLA
Billing
4.1 days
Over SLA
Created: Oct 21, 2025 Due: Apr 27, 2026 Completed: Apr 24, 2026 (3 days early)
📅
133.4 days Total Age
⏱️
113.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
135.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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🎫
Case #00537184
GE FMI 32097 WO - Christiana
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Carr
Owner
Kimberly Hardison
Created
Oct 21, 2025
Work Orders from this Case (18)
WO-01310636 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310640 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310641 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Mar 20, 2026
WO-01310642 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310643 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310644 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310645 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310646 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310647 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310648 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310649 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310650 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310651 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310652 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310653 (current) Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 24, 2026
WO-01310655 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310656 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310659 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 24, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 113.0 days stuck in "Assigned"
⏱️
Total Delay 135.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.4d / 0.5d SLA
Ready for Release
4.0d
Assigned
113.0d / 0.5d SLA
Scheduled
17.3d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 - ARuby - rescheduling for 4/7

04/02/2026 - ARuby - Reassigning to Michael Steencken 04/01/2026- ARuby - Dispatching WO to Rick Charles sent email to lcarr@christianacare.org

🔧 Work Performed
Customer signed postponement form- attached
🔍 Technician Findings
complete
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 21, 1:49 PM
Case Number: 00537184
Subject: GE FMI 32097 WO - Christiana
Status: Closed
📋
Work Order Created Oct 21, 4:51 PM
Work Order: WO-01310653
Type: FCO
Priority: PC
⏳ 2.9 business days
✅
Status: Ready for Release by Erin Martin Oct 23, 11:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 18h
⏳ 4.0 business days
👷
▶
2 Status: Assigned Oct 28, 10:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
🚨 113.0 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 2, 9:19 AM
Scheduled For: 2026-04-06T12:00:00.000+0000
👷
▶
2 Technician Assigned Apr 2, 9:31 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Assigned
To: Scheduled
Duration in Previous: 155d 22h
🆕
▶
2 Status: Entered Apr 2, 5:01 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Autumn Ruby
From: Entered
To: Ready for Release
Duration in Previous: 3m
🆕
▶
3 Status: Entered Apr 2, 5:22 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GzKATQA3, Michael Steencken
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-09T12:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 6, 3:53 PM
Scheduled For: 2026-04-07T12:00:00.000+0000
🚨 15.0 business days
⏱️
▶
2 Labor Added Apr 24, 9:52 AM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 16h, 0m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added May 1, 10:27 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 11:42 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 1h, 0m
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 14m
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 8.0 business days
🧾
Invoice Created May 14, 4:55 PM
Invoice Number: SM-260981

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Assigned
Duration: 113.0 business days (threshold: 4.0 business hours)
Exceeded by 112.5 business days
Scheduled
Duration: 16.3 business days (threshold: 2.0 business days)
Exceeded by 14.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537184
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Apr 7, 8:00 AM
Created
Oct 21, 4:51 PM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03199391 Labor Open 0.25 $100.00 Apr 24, 9:52 AM
WL-03210647 Labor Open 0.016666666666667 $38.00 May 1, 10:27 AM

Details