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WO-01312649 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PIEDMONT HOSPITAL INC — 1968 PEACHTREE RD NW, ATLANTA GA, 30309

Nov 3, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (88 biz days early)
Active: 18 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 19, 2025
11 business days (counted)
Running total: 11 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Nov 19 → Dec 9, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 13 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 18, 2025
5 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 19 Ready for Scheduling ▶ Running 11 11
Nov 19 → Dec 9 Ready for Release ⏸ Paused 12 —
Dec 9 → Dec 11 Ready for Scheduling ▶ Running 2 13
Dec 11 → Dec 18 Scheduled ▶ Running 5 18
Dec 18 → Dec 18 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Holding 12.7d (excluded)
Coordinators 20.1d
Field Work 1.3d
Billing 8.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
12.7 days
Coordinators
20.1 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
8.0 days
Over SLA
Created: Nov 3, 2025 Due: Apr 27, 2026 Completed: Dec 19, 2025 (129 days early)
📅
31.5 days Total Age
⏱️
12.7d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
23.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00540314
GE FMI 32097- Piedmont Atlanta
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claudia Lara
Owner
Kimberly Hardison
Created
Nov 3, 2025
Work Orders from this Case (7)
WO-01312648 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
WO-01312649 (current) Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312650 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312651 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312653 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Feb 16, 2026
WO-01312655 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312656 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 284 days old
🚨
Primary Delay 12.7 days stuck in "Ready for Release"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.3d / 1.0d SLA
Ready for Release
12.7d
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/11/2025 EMartin sent email to Justin advising FSE onsite Tues 12/16/25 to complete devices 12/09/2025 MHamersley - recd email from Justin, confirming TABA71546, TAB23440046SA, TAB24220044SA & TAB24220041SA at his location. The other SNs are not in inventory. ... 12/09/2025 MHamersley - called 404-605-2708, call went to Justin's VM/LM; sent email: justin.michaels@piedmont.org ... 11/05/2025 MKlose called 404-587-6218; Willie call went to VM ... 11/03/2025 MKlose called 404-587-6218; Willie cell phone. He will confirm devices by Wednesday or will call cell again.
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 3, 9:21 AM
Case Number: 00540314
Subject: GE FMI 32097- Piedmont Atlanta
Status: Closed
📋
▶
2 Work Order Created Nov 3, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
🚨 12.0 business days
✅
Status: Ready for Release by Erin Martin Nov 19, 1:30 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 15d 22h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 9, 12:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 19d 22h
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Dec 11, 12:44 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Bruce Ballard
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 17, 10:07 AM
Scheduled For: 2025-12-18T13:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Dec 18, 4:21 PM
Status: Tech On Site → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 16, 15
✔️
Status: Completed by Bruce Ballard Dec 18, 4:31 PM
From: Tech On Site
To: Completed
Duration in Previous: 9m
⏳ 1.9 business days
⏱️
4x Labor Added Dec 19, 4:31 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Bruce Ballard Dec 19, 4:48 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 2.9 business days
⏱️
▶
2 Labor Added Dec 23, 10:54 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 12:08 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 8d 1h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 2, 3:05 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 2d 2h, 0m
🏁
Status: Closed by Douglas Pearce Jan 2, 3:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 37m
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 4:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21m
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00540314
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Dec 18, 8:00 AM
Created
Nov 3, 2:51 PM
Invoice #
SM-250429

Work Details (7)

Name Type Status Qty Amount Date
WL-03042284 Travel Open 16 $0.00 Dec 18, 4:26 PM
WL-03042285 Travel Open 15 $0.00 Dec 18, 4:26 PM
WL-03043783 Labor Open 1 $0.00 Dec 19, 4:31 PM
WL-03043784 Labor Open 1 $0.00 Dec 19, 4:31 PM
WL-03043785 Labor Open 1 $100.00 Dec 19, 4:31 PM
WL-03043786 Labor Open 1 $0.00 Dec 19, 4:31 PM
WL-03046106 Labor Open 0.016666666666667 $38.00 Dec 23, 10:54 AM

Details