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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312651 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PIEDMONT HOSPITAL INC — 1968 PEACHTREE RD NW, ATLANTA GA, 30309

Nov 3, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (89 biz days early)
Active: 17 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 19, 2025
11 business days (counted)
Running total: 11 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Nov 19 → Dec 9, 2025
12 business days (not counted)
6d
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 17, 2025
6 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 3, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 19 Ready for Scheduling ▶ Running 11 11
Nov 19 → Dec 9 Ready for Release ⏸ Paused 12 —
Dec 9 → Dec 17 Ready for Scheduling ▶ Running 6 17
Dec 17 → Dec 17 Scheduled ▶ Running 0 17
Dec 17 → Dec 17 Tech On Site ▶ Running 0 17
Dispatch 0.0d
Holding 12.7d (excluded)
Coordinators 19.2d
Field Work 2.2d
Billing 8.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
12.7 days
Coordinators
19.2 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
8.9 days
Over SLA
Created: Nov 3, 2025 Due: Apr 27, 2026 Completed: Dec 19, 2025 (129 days early)
📅
31.5 days Total Age
⏱️
12.7d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
24.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00540314
GE FMI 32097- Piedmont Atlanta
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claudia Lara
Owner
Kimberly Hardison
Created
Nov 3, 2025
Work Orders from this Case (7)
WO-01312648 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
WO-01312649 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312650 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312651 (current) Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312653 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Feb 16, 2026
WO-01312655 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312656 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 284 days old
🚨
Primary Delay 12.7 days stuck in "Ready for Release"
⏱️
Total Delay 24.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.3d / 1.0d SLA
Ready for Release
12.7d
Scheduled
0.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
2.2d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/17/2025 EMartin dispatching to FSE per Fady request via email to close WOs 12/09/2025 MHamersley - recd email from Justin, these SNs TAB24220043SA, TAB24220042SA, TAB24050011SA, TAB24050012SA are not in inventory. ... 12/09/2025 MHamersley - called 404-605-2708, call went to Justin's VM/LM; sent email: justin.michaels@piedmont.org ... 11/05/2025 MKlose called 404-587-6218; Willie call went to VM ... 11/03/2025 MKlose called 404-587-6218; Willie cell phone. He will confirm devices by Wednesday or will call cell again.
🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 32097 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 3, 9:21 AM
Case Number: 00540314
Subject: GE FMI 32097- Piedmont Atlanta
Status: Closed
📋
▶
2 Work Order Created Nov 3, 2:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
✅
Status: Ready for Release by Erin Martin Nov 19, 1:30 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 15d 22h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 9, 12:29 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 19d 22h
⚠️ 7.0 business days
🗓️
▶
4 Status: Scheduled Dec 17, 10:11 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Bruce Ballard
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-18T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-18T13:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Dec 17, 5:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 55m
🚗
▶
2 2x Travel Added Dec 17, 5:32 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 27m
⏳ 2.8 business days
⏱️
3x Labor Added Dec 19, 4:22 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Bruce Ballard Dec 19, 4:47 PM
From: Completed
To: Closed
Duration in Previous: 1d 23h
⏳ 2.9 business days
⏱️
▶
2 Labor Added Dec 23, 10:53 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 30, 10:23 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6d 23h
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 10:33 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 12:06 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00540314
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Dec 18, 8:00 AM
Created
Nov 3, 2:52 PM
Invoice #
SM-250429

Work Details (6)

Name Type Status Qty Amount Date
WL-03041047 Travel Open 16 $0.00 Dec 17, 5:32 PM
WL-03041048 Travel Open 15 $0.00 Dec 17, 5:32 PM
WL-03043749 Labor Open 1 $0.00 Dec 19, 4:22 PM
WL-03043750 Labor Open 1 $0.00 Dec 19, 4:22 PM
WL-03043751 Labor Open 1 $0.00 Dec 19, 4:22 PM
WL-03046104 Labor Open 0.016666666666667 $38.00 Dec 23, 10:53 AM

Details