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WO-01312653 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PIEDMONT HOSPITAL INC — 1968 PEACHTREE RD NW, ATLANTA GA, 30309

Nov 3, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (50 biz days early)
Active: 56 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 19, 2025
11 business days (counted)
Running total: 11 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Nov 19 → Dec 9, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 13 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Dec 11 → Feb 16, 2026
43 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 3, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 19 Ready for Scheduling ▶ Running 11 11
Nov 19 → Dec 9 Ready for Release ⏸ Paused 12 —
Dec 9 → Dec 11 Ready for Scheduling ▶ Running 2 13
Dec 11 → Feb 16 Scheduled ▶ Running 43 56
Dispatch 0.0d
Holding 12.7d (excluded)
Coordinators 58.1d
Billing 13.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
12.7 days
Coordinators
58.1 days
Over SLA
Billing
13.4 days
Over SLA
Created: Nov 3, 2025 Due: Apr 27, 2026 Completed: Feb 16, 2026 (70 days early)
📅
68.5 days Total Age
⏱️
43.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
66.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00540314
GE FMI 32097- Piedmont Atlanta
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claudia Lara
Owner
Kimberly Hardison
Created
Nov 3, 2025
Work Orders from this Case (7)
WO-01312648 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
WO-01312649 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312650 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312651 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312653 (current) Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Feb 16, 2026
WO-01312655 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312656 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 283 days old
🚨
Primary Delay 43.8 days stuck in "Scheduled"
⏱️
Total Delay 66.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.3d / 1.0d SLA
Ready for Release
12.7d
Scheduled
43.8d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/11/2025 EMartin sent email to Justin advising FSE onsite Tues 12/16/25 to complete devices 12/09/2025 MHamersley - recd email from Justin, confirming TABA71546, TAB23440046SA, TAB24220044SA & TAB24220041SA at his location. The other SNs are not in inventory. ... 12/09/2025 MHamersley - called 404-605-2708, call went to Justin's VM/LM; sent email: justin.michaels@piedmont.org ... 11/05/2025 MKlose called 404-587-6218; Willie call went to VM ... 11/03/2025 MKlose called 404-587-6218; Willie cell phone. He will confirm devices by Wednesday or will call cell again.
🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 3, 9:21 AM
Case Number: 00540314
Subject: GE FMI 32097- Piedmont Atlanta
Status: Closed
📋
▶
2 Work Order Created Nov 3, 2:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
✅
Status: Ready for Release by Erin Martin Nov 19, 1:30 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 15d 22h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 9, 12:29 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 19d 22h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 11, 12:44 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-16T13:00:00.000+0000
🚨 23.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 14, 12:19 PM
Scheduled For: 2026-01-31T13:00:00.000+0000
🚨 22.0 business days
⏱️
▶
2 Labor Added Feb 16, 6:59 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 66d 18h, 0m
⏱️
▶
2 Labor Added Feb 16, 9:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2h 34m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 22h
🧾
▶
2 Invoice Created Mar 5, 11:04 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Ready for Scheduling
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 43.8 business days (threshold: 2.0 business days)
Exceeded by 41.8 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

📞
Case 00540314
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Jan 31, 8:00 AM
Created
Nov 3, 2:53 PM
Invoice #
SM-255622

Work Details (2)

Name Type Status Qty Amount Date
WL-03106783 Labor Open 0.25 $100.00 Feb 16, 6:59 AM
WL-03106883 Labor Open 0.016666666666667 $38.00 Feb 16, 9:29 AM

Details