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WO-01312656 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PIEDMONT HOSPITAL INC — 1968 PEACHTREE RD NW, ATLANTA GA, 30309

Nov 3, 2025 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (7 biz days early)
Active: 99 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 19, 2025
11 business days (counted)
Running total: 11 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Nov 19 → Dec 9, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 16, 2025
3 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 19, 2025
3 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 19 → Dec 30, 2025
6 business days (counted)
Running total: 25 of ? biz days used
72d
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Apr 14, 2026
72 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 16, 2026
2 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 99 of ? biz days used
Created: Nov 3, 2025 Completed: Apr 16, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 19 Ready for Scheduling ▶ Running 11 11
Nov 19 → Dec 9 Ready for Release ⏸ Paused 12 —
Dec 9 → Dec 11 Ready for Scheduling ▶ Running 2 13
Dec 11 → Dec 16 Scheduled ▶ Running 3 16
Dec 16 → Dec 19 Tech On Site ▶ Running 3 19
Dec 19 → Dec 30 Incomplete ▶ Running 6 25
Dec 30 → Apr 14 Ready for Scheduling ▶ Running 72 97
Apr 14 → Apr 16 Scheduled ▶ Running 2 99
Apr 16 → Apr 16 Tech On Site ▶ Running 0 99
Dispatch 0.0d
Holding 12.7d (excluded)
Coordinators 93.6d
Field Work 3.2d
Incomplete 6.3d (excluded)
Billing 15.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
12.7 days
Coordinators
93.6 days
Over SLA
Field Work
3.2 days
Over SLA
Incomplete (excluded from total)
6.3 days
Billing
15.4 days
Over SLA
Created: Nov 3, 2025 Due: Apr 27, 2026 Completed: Apr 16, 2026 (11 days early)
📅
111.5 days Total Age
⏱️
72.5d in Ready for Scheduling Longest Stage
🔄
22 transitions Status Changes
⚠️
100.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bruce Ballard — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 16, 2026

AI Analysis

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Originating Case

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🎫
Case #00540314
GE FMI 32097- Piedmont Atlanta
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Claudia Lara
Owner
Kimberly Hardison
Created
Nov 3, 2025
Work Orders from this Case (7)
WO-01312648 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
WO-01312649 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312650 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312651 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312653 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Feb 16, 2026
WO-01312655 Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Dec 19, 2025
WO-01312656 (current) Invoiced
FCO • Bruce Ballard
Created: Nov 3, 2025 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 283 days old
🚨
Primary Delay 72.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 100.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
86.8d / 1.0d SLA
Ready for Release
12.7d
Scheduled
6.8d / 2.0d SLA
Tech On Site
3.2d / 1.0d SLA
Incomplete
6.3d
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
15.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/14/2026 Rharris per email from John Bolden, Biomedical Tech II : John.Bolden@piedmont.org

all 4 devices are confirmed available and Bruce is scheuded to be onsite for remediation Thursday April 16th. 


04/13/2026 Rharris: Sent f/u email to: Justin A. Michaels Justin.Michaels@piedmont.org,

John Bolden John.Bolden@piedmont.org requesting availability

status of SN# TAB24050012SA and offering Bruce for April 14,16th or 17th

waiting for response. I would prefer to push for EOW for last bed to become

available if not have Bruce get Postponement form signed while onsite for last

bed....


04/01/2026 Brod - called 4046051751 to speak to John Bolden , went to vm left message following up in email to have FSE onsite for 04/08.

12/16/2025 BBallard Right heater swivel bracket was broken and door cannot open and close. Customers BIOmed tagged device on 11/24/2025. Requires reschedule with parts for repair. Marking as incomplete until further instructions. 12/11/2025 EMartin sent email to Justin advising FSE onsite Tues 12/16/25 to complete devices 12/09/2025 MHamersley - recd email from Justin, confirming TABA71546, TAB23440046SA, TAB24220044SA & TAB24220041SA at his location. The other SNs are not in inventory. ... 12/09/2025 MHamersley - called 404-605-2708, call went to Justin's VM/LM; sent email: justin.michaels@piedmont.org ... 11/05/2025 MKlose called 404-587-6218; Willie call went to VM ... 11/03/2025 MKlose called 404-587-6218; Willie cell phone. He will confirm devices by Wednesday or will call cell again.

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 3, 9:21 AM
Case Number: 00540314
Subject: GE FMI 32097- Piedmont Atlanta
Status: Closed
📋
▶
2 Work Order Created Nov 3, 2:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
✅
Status: Ready for Release by Erin Martin Nov 19, 1:30 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 15d 22h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 9, 12:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 19d 22h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 11, 12:44 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-16T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Bruce Ballard Dec 16, 5:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 4h
⏳ 3.8 business days
⚠️
Status: Incomplete by Bruce Ballard Dec 19, 4:43 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 2d 23h
⚠️ 6.9 business days
📅
Status: Ready for Scheduling by Erin Martin Dec 30, 3:20 PM
From: Incomplete
To: Ready for Scheduling
Duration in Previous: 10d 22h
🚨 73.0 business days
🗓️
▶
3 Status: Scheduled Apr 14, 9:52 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: Bruce Ballard
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-16T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Bruce Ballard Apr 16, 6:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 8h
⏱️
2x Labor Added Apr 16, 7:05 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bruce Ballard Apr 16, 7:12 PM
From: Tech On Site
To: Completed
Duration in Previous: 22m
🏁
Status: Closed by Bruce Ballard Apr 16, 7:23 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Apr 21, 1:51 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
💵
▶
2 Status: Billing Review Apr 22, 9:21 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Apr 23, 8:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 22m, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 28, 10:54 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 29, 2:53 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 3h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review May 4, 12:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22h 33m
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Tech On Site
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready for Scheduling
Duration: 72.5 business days (threshold: 1.0 business days)
Exceeded by 71.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00540314
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Apr 16, 8:00 AM
Created
Nov 3, 2:55 PM
Invoice #
SM-260981

Work Details (3)

Name Type Status Qty Amount Date
WL-03189437 Labor Open 1 $0.00 Apr 16, 7:05 PM
WL-03189438 Labor Open 1 $100.00 Apr 16, 7:05 PM
WL-03194357 Labor Open 0.016666666666667 $38.00 Apr 21, 1:51 PM

Details