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WO-01315409 ↗ ServiceMax

HEMATOLOGY ONCOLOGY • Repair • P5

📍 HEMATOLOGY ONCOLOGY @ COMMUNITY CAMILLUS — 5490 Cobbler Way, Camillus NY, 13031

Nov 14, 2025 → Dec 1, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 21, 2025
🕐 Clock stopped: Completed (Dec 1)
✗ SLA Missed (9d late)
Dispatch 0.0d
Coordinators 12.5d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.5 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 14, 2025 Due: Nov 21, 2025 Completed: Dec 1, 2025 (9 days late)
📅
11.5 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543893
OMNI L2 Review
Closed
Request from Taylor Duda: Repair WOs needed for the following: Equipment: BBraun Vista Basic Infusion Pumps 1- #13073649 - screen light out 2- #13143557 - malfunction beep + screen 3- #13143552 - downstream occlusion 4- #13082988 - no note 5- #13073650 - does not hold charge. will need 1 battery, 34502556 OEM only!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Davison
Owner
Kimberly Hardison
Created
Nov 14, 2025
Work Orders from this Case (5)
WO-01315409 (current) Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 1, 2025
WO-01315410 Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Apr 1, 2026
WO-01315413 Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 1, 2025
WO-01315414 Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 1, 2025
WO-01315415 Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/17 KSmith -- Melissa wants Taylor to complete these repairs whenever her next available is.
🔧 Work Performed
Repair of infusion pump asset #13073649 - Powered on unit and screen illuminated as should during start up but is intermittently flickering. Checked LCD cable and screen light is going in and out when moved. Disassembled unit and removed defective LCD cable. Installed new LCD cable & reassembled unit. Ran unit with no other faults or errors found.
🔍 Technician Findings
Note on unit states "screen light out". Unit does not appear to have any physical damage. Battery charge is at the full 3hr30min.
⚠️ Problem Description
Request from Taylor Duda: Repair WOs needed for the following: Equipment: BBraun Vista Basic Infusion Pumps 1- #13073649 - screen light out https://www.ebiotrack.com/omnicor/workorder.php?wo=7014

Timeline

📞
Case Linked Nov 14, 6:09 AM
Case Number: 00543893
Subject: OMNI L2 Review
Status: Closed
📋
Work Order Created Nov 14, 2:46 PM
Work Order: WO-01315409
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 14, 2:55 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Nov 17, 9:06 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 18h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T15:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Taylor Duda Dec 1, 9:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 0h
⏱️
2x Labor Added Dec 1, 10:00 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 10
🔩
2x Parts Added Dec 1, 10:07 AM
Type: Parts
Status: Open
Qty: 1, 7
⏱️
Labor Added Dec 1, 10:28 AM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Taylor Duda Dec 1, 10:45 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 11m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 2, 2:57 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 6, 9:19 AM
Invoice Number: SM-248000

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543893
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Taylor Duda
Scheduled
Dec 1, 10:00 AM
Created
Nov 14, 2:46 PM
Invoice #
SM-248000

Work Details (5)

Name Type Status Qty Amount Date
WL-03022288 Labor Open 0.25 $90.00 Dec 1, 10:00 AM
WL-03022289 Travel Open 10 - Dec 1, 10:00 AM
WL-03022312 Parts Open 1 $16.98 Dec 1, 10:07 AM
WL-03022313 Parts Open 7 $5.32 Dec 1, 10:07 AM
WL-03022325 Labor Open 1.25 $186.25 Dec 1, 10:28 AM

Details