Detailed work order timeline, KPIs, and analysis
HEMATOLOGY ONCOLOGY • Repair • P5
📍 HEMATOLOGY ONCOLOGY @ COMMUNITY CAMILLUS — 5490 Cobbler Way, Camillus NY, 13031
Nov 14, 2025 → Apr 1, 2026
3/25 KSmith -- Per Taylor, batteries have not yet arrived
3/16 KSmith -- Per Taylor, batteries have not yet arrived.
3/16 KSmith -- Checking with Taylor if the batteries have arrived yet
3/11 KSmith -- Per Taylor, batteries have not yet arrived.
3/4 KSmith -- Per Shawn, the BBraun batteries are supposed to be arriving to Wilmington this week and will be then shipped NDA to Taylor
3/3 TD- Chatered keith & shawn for an update regarding the battery for this repair while onsite for other repairs. 3 months since submitted follow up with OG part order.
2/28/26 RBerry- Chattered:
@[Keith Fricke] Do we have an update on the parts for this WO? @[Shawn Rogers] @[Kourtney Smith]
2/20 KSmith -- Sent teams message to Shawn to see if there is an update
2/10 KSmith -- Parts are being shipped to Wilmington and will then be shipped to Taylor.
2/4/26 RBerry- Per chatter from SRogers: This whole situation is a cluster - WO-01315415 is in the same boat. I have asked Kourtney not to schedule this yet as Keith F, Rob and I are trying to work a solution. Ideally, yes, there should be another part order on this WO for the correct batteries, but Keith already placed a separate order elsewhere to source for these WO's, so I'm working with him to figure out how to best relay this info into SMX so we can have it documented and due dates adjusted. I will keep you in the loop when I hear back from Keith.
2/4/26 RBerry- Chattered: @Shawn Rogers Shouldn't this WO and WO-01315415 have a new parts parts order for the correct parts? Please advise.
2/3 TD: Both part orders closed for incorrect batteries received.
2/3 KSmith -- Keith is working with Braun to get the batteries shipped. Braun will only ship to a Braun certified tech, with Shawn believes Taylor is, and is working with Butler to see what documentation is needed and where we can ship these batteries to.
1/30 KSmith -- Per Shawn, "I was told not to place another part order because Keith was supposed to be getting with Partsource directly for an exchange - I'll follow up with Amy and Keith to see if we have any updates"
1/29 SRogers: Do not schedule this yet - incorrect battery received again - will need to order it again.
01/26/2026 KFricke - Ordered NEW OEM Original to tech trunk through PartsSource since B Braun will not dropship and this will arrive cheaper / faster.
1/26 TD- Chattered will need to be rescheduled due to receiving aftermarket battery & not OEM. - requested return label. - RE ORDERED BATTERY.
1/6 KSmith -- Scheduled for 1/26 with Melissa. Taylor is on leave until 1/25, parts shipped directly to her. Shawn advised to schedule for 1/26 unless Melissa wants it done sooner.
12/26/2025 AGreene - sent PO015680 to B Braun Medical via email for this plus stock.
12/1/2025 Sramen - cleared serviced timestamp.
12/1 KWeiss, Per tech, POC, and sales, no quote needed. Changing to L2 Screening for part order.
11/17 KSmith -- Melissa wants Taylor to complete these repairs whenever her next available is.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03022519 | Labor | Open | 1 | $149.00 | Dec 1, 1:41 PM |
| WL-03022520 | Labor | Open | 0.75 | $67.50 | Dec 1, 1:41 PM |
| WL-03022521 | Travel | Open | 31 | - | Dec 1, 1:41 PM |
| WL-03054702 | Expenses | Open | 1 | $20.36 | Jan 6, 12:04 PM |
| WL-03079222 | Expenses | Open | 1 | $15.75 | Jan 26, 4:02 PM |
| WL-03083440 | Expenses | Open | 1 | $28.96 | Jan 29, 1:53 PM |
| WL-03168485 | Parts | Open | 1 | $81.40 | Apr 1, 10:25 AM |
| WL-03168486 | Labor | Open | 0.75 | $67.50 | Apr 1, 10:25 AM |
| WL-03168487 | Labor | Open | 0.5 | $74.50 | Apr 1, 10:25 AM |
| WL-03168488 | Travel | Open | 31 | - | Apr 1, 10:25 AM |