Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Nov 21, 2025
✗ SLA Missed (4 biz days late)
🕐 Clock stopped: Completed (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 17 → Dec 1, 2025
8 business days (counted)
Running total: 9 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 9 of 5 biz days used
Created: Nov 14, 2025
Completed: Dec 1, 2025
Business Days Used
9 / 5
0
5d budget
+4d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 14 → Nov 14
Created
▶ Running
0
0 / 5
Nov 14 → Nov 17
Ready for Scheduling
▶ Running
1
1 / 5
Nov 17 → Nov 17
Assigned
▶ Running
0
1 / 5
Nov 17 → Dec 1
Scheduled
▶ Running
8
9 / 5
Dec 1 → Dec 1
Tech On Site
▶ Running
0
9 / 5
Coordinators Over SLA
Created: Nov 14, 2025
Due: Nov 21, 2025
Completed: Dec 1, 2025 (9 days late)
⏱️
9.0d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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Case #00543893
OMNI L2 Review
Closed
Request from Taylor Duda: Repair WOs needed for the following:
Equipment: BBraun Vista Basic Infusion Pumps
1- #13073649 - screen light out
2- #13143557 - malfunction beep + screen
3- #13143552 - downstream occlusion
4- #13082988 - no note
5- #13073650 - does not hold charge.
will need 1 battery, 34502556 OEM only!
Work Orders from this Case (5)
WO-01315409
Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 1, 2025
WO-01315410
Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Apr 1, 2026
WO-01315413
Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 1, 2025
WO-01315414 (current)
Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 1, 2025
WO-01315415
Invoiced
Repair • Taylor Duda
Created: Nov 14, 2025 • Closed: Apr 1, 2026
🚨
Primary Delay
9.0 days stuck in "Scheduled"
⏱️
Total Delay
8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.5d
/ 1.0d SLA
Scheduled
9.0d
/ 2.0d SLA
Tech On Site
0.1d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📅 Events (1)
🔒
Internal CSA Notes
11/17 KSmith -- Melissa wants Taylor to complete these repairs whenever her next available is.
🔧
Work Performed
No note on unit. Battery is at full 3hr30min. Infusion pump asset # 13082988 does not appear to have any physical damage only access grease on pump housing. Ran unit multiple times with no faults or errors found. Infusion pump can be returned to service.
🔍
Technician Findings
No note on unit. Battery is at full 3hr30min. Infusion pump asset # 13082988 does not appear to have any physical damage only access grease on pump housing.
⚠️
Problem Description
Request from Taylor Duda: Repair WOs needed for the following: Equipment: BBraun Vista Basic Infusion Pumps 4- #13082988 - no note
https://www.ebiotrack.com/omnicor/workorder.php?wo=7017
📅
WO-01315414 - Repair - Camillus - HEMATOLOGY ONCOLOGY @ COMMUNITY CAMILLUS
Dec 1, 2025 10:00am – 2:00pm
Work Order: WO-01315414
Account: HEMATOLOGY ONCOLOGY
Customer Case Number:
Location: HEMATOLOGY ONCOLOGY @ COMMUNITY CAMILLUS
Address: 5490 Cobbler Way, Camillus, NY 13031
Manufacturer:
Model #:
Serial #:
Contact Name: Melissa Davison
Contact Phone: (315) 247-1933
Contact Email: mdavison@hoacny.
Timeline
📞
Case Number:
00543893
Subject:
OMNI L2 Review
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
2m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2d 18h
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
1m
📅
Scheduled For:
2025-12-01T15:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
14d 2h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
1h 0m
📄
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1m, 0m
🧾
Invoice Number:
SM-248000
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
ℹ️ Work Order Details
Scheduled
Dec 1, 10:00 AM
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03022453
Labor
Open
1
$149.00
Dec 1, 12:43 PM