Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Closed
Work Order #109893
Work Order Description:
Our retinavue is broken - it will only take a picture of one eye. We need a replacement. Also, one of our BP machines (the small one, not the Connex) is broken - the lights come on but it will not inflate a BP cuff. We need that replaced as well.
Received unit into depot and preparing for hotswap.
Outbound
Welch Allyn ProBP 3400 Digital Blood Pressure Device
Asset ID#: 13367877
S/N: 100085694314
1Z01E3E70398292183
Est Delivery - 11/24/2025
Return
Welch Allyn ProBP 3400 Digital Blood Pressure Device
Asset ID#: - not provided -
S/N: - not provided -
1Z01E3E79091046422
Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Unit arrived into Depot. Preparing unit for Hotswap. Unit came in with all accessories except for the adult cuff.
⚠️Problem Description
one of our BP machines (the small one, not the Connex) is broken - the lights come on but it will not inflate a BP cuff. We need that replaced as well.
Welch Allyn ProBP 3400 Digital Blood Pressure Device
Asset ID#: - not provided -
S/N: - not provided -
https://www.ebiotrack.com/workorder.php?wo=69802
📄Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm
Welch Allyn - Oak Street Health Consigned Inventory
To: kimberly.guest@oakstreethealth.com; ciarra.letchworth@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79091046422.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01316039
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previ
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01316039
Completed Nov 20, 2025
To: kimberly.guest@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01316039
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Shipment Tracking
📋
Inbound from +19199807008
Completed Nov 19, 2025
Called to check the status of WO.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316039Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
Timeline
📞
Case Linked Oct 31, 12:07 PM
Case Number:00539973
Subject:Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Status:Closed
🚨12.0 business days
📋
▶
2
Work Order Created Nov 18, 2:35 PM
Work Order Created → Parts Requested
📦
Parts Requested
Order:00085499
Status:Closed
⏳3.0 business days
🔩
▶
2
2x Parts Added Nov 20, 1:36 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 23h
⏳3.0 business days
⏸️
Status: On Hold by Ryan SchwochowNov 24, 10:53 AM
From:Reschedule
To:On Hold
Duration in Previous:3d 21h
⚠️5.0 business days
👷
▶
2
Technician Assigned Dec 2, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold, Assigned
To:Assigned, Tech On Site
Duration in Previous:8d 0h, 0m
⏱️
▶
2
Labor Added Dec 2, 11:29 AM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:22m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 3, 1:10 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 1h
🚨21.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:30d 5h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Reschedule
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 20.7 business days (threshold: 1.0 business days)