Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Closed
Work Order #109893
Work Order Description:
Our retinavue is broken - it will only take a picture of one eye. We need a replacement. Also, one of our BP machines (the small one, not the Connex) is broken - the lights come on but it will not inflate a BP cuff. We need that replaced as well.
Installed new facecup and cleaned lens -
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Found that the face cup was broken and showing light - causing inconsistent readings/measurements
⚠️Problem Description
Our retinavue is broken - it will only take a picture of one eye. We need a replacement.
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13367807
S/N: 700206210004 https://www.ebiotrack.com/workorder.php?wo=70119
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Oct 31, 12:07 PM
Case Number:00539973
Subject:Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Status:Closed
🚨22.0 business days
📋
▶
4
Work Order Created Dec 4, 10:33 AM
Work Order Created → Status: Assigned → 6x Parts Added → Status: Closed
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
🔩
6x Parts Added
Type:Parts, Labor, Expenses
Status:Open
Qty:1
🏁
Status: Closed by Ryan Schwochow
From:Assigned
To:Closed
Duration in Previous:4m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 5, 11:05 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 0h
🚨19.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:28d 7h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)