Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Closed
Work Order #109893
Work Order Description:
Our retinavue is broken - it will only take a picture of one eye. We need a replacement. Also, one of our BP machines (the small one, not the Connex) is broken - the lights come on but it will not inflate a BP cuff. We need that replaced as well.
arranged both devices to be replaced with hotswap units
🔍Technician Findings
arranged both devices to be replaced with hotswap units
⚠️Problem Description
Work Order #109893
Work Order Description:
Our retinavue is broken - it will only take a picture of one eye. We need a replacement. Also, one of our BP machines (the small one, not the Connex) is broken - the lights come on but it will not inflate a BP cuff. We need that replaced as well. https://www.ebiotrack.com/workorder.php?wo=70374
Timeline
📞
Case Linked Oct 31, 12:07 PM
Case Number:00539973
Subject:Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Status:Closed
🚨29.0 business days
📋
▶
4
Work Order Created Dec 15, 1:59 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.18333333333333
👷
Technician Assigned by Wendy Argueta
Technician:a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From:Entered, Assigned, Completed
To:Assigned, Completed, Closed
Duration in Previous:1m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 16, 6:15 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 4h
🚨11.7 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 23h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 11.1 business days (threshold: 1.0 business days)