Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Closed
Work Order #109893
Work Order Description:
Our retinavue is broken - it will only take a picture of one eye. We need a replacement. Also, one of our BP machines (the small one, not the Connex) is broken - the lights come on but it will not inflate a BP cuff. We need that replaced as well.
Repair order 662979; notification: 303414829; Delivery 8007383143
Shipping back with provided label: 1Z1286679067061736
2/20-RS: Paid for exchange by my CC - $543.00 - ticket #: 303414829 -
1/6-RS; Still awaiting parts
🔧Work Performed
Unit exchanged with welch allyn
Installed new unit into ebt
Welch Allyn ProBP 3400 Digital Blood Pressure Device
Asset ID#: - 13367743
S/N:100021985022
uploaded cal cert
issue resolved
🔍Technician Findings
Was able to duplicate issue. When BP button is pushed to engage the BP function. Unit does not inflate. Unit will need a new BP Pump Assembly.
⚠️Problem Description
one of our BP machines (the small one, not the Connex) is broken - the lights come on but it will not inflate a BP cuff. We need that replaced as well.
Welch Allyn ProBP 3400 Digital Blood Pressure Device
Asset ID#: - 13125065
S/N: 100022311024
https://www.ebiotrack.com/workorder.php?wo=70052
📄Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm
Welch Allyn - Oak Street Health Consigned Inventory
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email:Welch Allyn RMA#: 303414829
Completed Feb 10, 2026
From: Noreply@Baxter.com
To: ryan.schwochow@emsar.com
Dear Valued Customer,
We are sending you a Return Material Authorization form. Please open
this document and print it. Take a moment to verify your desired Bill-to
and Ship-to addresses and fill in the reason for return if you have not
already done so with a Welch Allyn Representative. The address to
return your product to Welch Allyn will be located in the upper right
hand corner of the form. Please enclose the completed form in the bo
📋
Outbound to +18005356663
Completed Feb 10, 2026
paid
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 6, 2026
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 30, 2025
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 23, 2025
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: kimberly.guest@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318154Location: Oak Street Health - Northeast Raleigh, NCAddress: 4600 Capital Blvd. Raleigh, NC 27604Device: Problem Description: one of our BP machines (the small one, no
PDF
Inv # 97112871 attached.
Mar 5, 2026
Timeline
📞
Case Linked Oct 31, 12:07 PM
Case Number:00539973
Subject:Oak Street Health - 48 Hour - 109893: New Work Order Assigned
Status:Closed
🚨20.0 business days
📋
▶
2
Work Order Created Dec 2, 11:10 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:Tech On Site
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 2, 11:51 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Assigned
To:Awaiting Parts
Duration in Previous:40m
🚨50.0 business days
🔩
▶
3
4x Parts Added Feb 12, 12:12 PM
4x Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From:Awaiting Parts
To:Assigned
Duration in Previous:72d 0h
✔️
Status: Completed by Ryan SchwochowFeb 12, 12:50 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:37m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 16, 12:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 23h
⚠️9.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:12d 0h
💰
Status: Invoiced by Diane PattonFeb 28, 1:18 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
⏳4.0 business days
🧾
Invoice Created Mar 5, 9:58 AM
Invoice Number:SM-255246
Bottlenecks
Awaiting Parts
Duration: 49.9 business days (threshold: 3.0 business days)
Exceeded by 46.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)