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WO-01316785 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SAINT THOMAS HOSPITAL MIDTOWN — 2000 CHURCH ST, NASHVILLE TN, 37236

Nov 21, 2025 → Jan 23, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 27, 2026

✓ SLA Met (65 biz days early)

Active: 40 biz days

🕐 Clock stopped: Completed (Jan 24, 2026)

▶ Clock Running

Status: Created

Nov 21 → Nov 21, 2025

0 business days (counted)

Running total: 0 of ? biz days used

39d

▶ Clock Running

Status: Ready for Scheduling

Nov 21 → Jan 22, 2026

39 business days (counted)

Running total: 39 of ? biz days used

▶ Clock Running

Status: Scheduled

Jan 22 → Jan 23, 2026

1 business day (counted)

Running total: 40 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 23 → Jan 24, 2026

0 business days (counted)

Running total: 40 of ? biz days used

Created: Nov 21, 2025 Completed: Jan 24, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 21 → Nov 21	Created	▶ Running	0	0
Nov 21 → Jan 22	Ready for Scheduling	▶ Running	39	39
Jan 22 → Jan 23	Scheduled	▶ Running	1	40
Jan 23 → Jan 24	Tech On Site	▶ Running	0	40

Dispatch 0.0d

Coordinators 40.1d

Field Work 1.0d

Billing 6.7d

✓ SLA Met

Dispatch
0.0 days

Coordinators
40.1 days
Over SLA

Field Work
1.0 days

Billing
6.7 days
Over SLA

Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Jan 24, 2026 (93 days early)

📅

40.3 days Total Age

⏱️

39.3d in Ready for Scheduling Longest Stage

🔄

8 transitions Status Changes

⚠️

44.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

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Originating Case

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🎫

Case #00545835

GE FMI 32097 - Ascension

Closed

FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.

Priority

Standard

Origin

Email

Reason

New Case

Contact

Dave Bell

Owner

Kimberly Hardison

Created

Nov 21, 2025

Work Orders from this Case (20)

WO-01316776 Invoiced

FCO • Bruce Ballard

Created: Nov 21, 2025 • Closed: Jan 23, 2026

WO-01316777 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 18, 2026

WO-01316778 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316779 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316780 Invoiced

FCO • Bruce Ballard

Created: Nov 21, 2025 • Closed: Jan 23, 2026

WO-01316781 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 16, 2026

WO-01316782 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316783 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 18, 2026

WO-01316784 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316785 (current) Invoiced

FCO • Bruce Ballard

Created: Nov 21, 2025 • Closed: Jan 23, 2026

WO-01316786 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316787 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316788 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316789 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 15, 2026

WO-01316790 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316791 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316792 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316793 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 16, 2026

WO-01316794 Invoiced

FCO • Ryan Lewis

Created: Nov 21, 2025 • Closed: Apr 22, 2026

WO-01316795 Invoiced

FCO • Bruce Ballard

Created: Nov 21, 2025 • Closed: Jan 23, 2026

Completed with significant delays

Invoiced • 267 days old

🚨

Primary Delay 39.3 days stuck in "Ready for Scheduling"

⏱️

Total Delay 44.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

39.3d / 1.0d SLA

Scheduled

0.8d / 2.0d SLA

Tech On Site

1.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

6.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 RArnold - Emailed Dave to let him know Ryan will be onsite  04/15
11/25/2025 MHamersley - recd email from Dave Bell, "I can confirm these are still in inventory. I also have TAB24340042SA. It has had this door repaired twice since it was put in service last year" ... 11/25/2025 MHamersley - called 615-879-5201, spoke to Dave, POC, sent email: dave.bell@trimedx.com

🔧 Work Performed

                        Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.                    

🔍 Technician Findings

                        Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.                    

⚠️ Problem Description

                        FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare Giraffe OmniBed Carestation CS1                    

📞 Call Description

                        FMI 32097                    

Timeline

📞

Case Linked Nov 21, 9:19 AM

Case Number: 00545835

Subject: GE FMI 32097 - Ascension

Status: Closed

📋

▶

2 Work Order Created Nov 21, 4:22 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

🚨 40.0 business days

👷

▶

3 Technician Assigned Jan 22, 1:11 PM

Technician Assigned → Status: Scheduled → Dispatch Scheduled

🗓️

Status: Scheduled by Brandi Rodriguez

From: Ready for Scheduling

To: Scheduled

Duration in Previous: 61d 20h

📅

Dispatch Scheduled by Brandi Rodriguez

Scheduled For: 2026-01-22T00:00:00.000+0000, 2026-01-22T06:00:00.000+0000, 2026-01-22T14:00:00.000+0000

🔧

Status: Tech On Site by Bruce Ballard Jan 22, 7:33 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 6h 21m

⏳ 1.6 business days

⏱️

Labor Added Jan 23, 9:03 PM

Type: Labor

Status: Open

Qty: 1

✔️

▶

2 Status: Completed Jan 23, 9:26 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Bruce Ballard

From: Completed

To: Closed

Duration in Previous: 4m

⏳ 2.3 business days

⏱️

Labor Added Jan 27, 1:53 PM

Type: Labor

Status: Open

Qty: 0.016666666666667

📄

Status: Ready to Bill by Timothy Amburgey Jan 27, 2:07 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 16h

⚠️ 7.0 business days

📨

Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 8d 2h

💰

Status: Invoiced by Timothy Amburgey Feb 4, 4:44 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 22m

🚨 42.9 business days

🧾

Invoice Created Apr 6, 4:23 PM

Invoice Number: SM-252988

Bottlenecks

Ready for Scheduling

Duration: 39.3 business days (threshold: 1.0 business days)

Exceeded by 38.3 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 6.6 business days (threshold: 1.0 business days)

Exceeded by 5.6 business days

🔗 Related Artifacts

📞

Case 00545835

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

N/A

Technician

Bruce Ballard

Scheduled

Jan 22, 9:00 AM

Created

Nov 21, 4:22 PM

Invoice #

SM-252988

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03077530	Labor	Open	1	$100.00	Jan 23, 9:03 PM
WL-03079987	Labor	Open	0.016666666666667	$38.00	Jan 27, 1:53 PM