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WO-01316789 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SAINT THOMAS HOSPITAL MIDTOWN — 2000 CHURCH ST, NASHVILLE TN, 37236

Nov 21, 2025 → Apr 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (8 biz days early)
Active: 97 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
81d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Mar 24, 2026
81 business days (counted)
Running total: 81 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Mar 24 → Apr 15, 2026
16 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 97 of ? biz days used
Created: Nov 21, 2025 Completed: Apr 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Mar 24 Ready for Scheduling ▶ Running 81 81
Mar 24 → Apr 15 Scheduled ▶ Running 16 97
Apr 15 → Apr 15 Tech On Site ▶ Running 0 97
Dispatch 0.0d
Coordinators 98.0d
Field Work 0.4d
Billing 17.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
98.0 days
Over SLA
Field Work
0.4 days
Billing
17.1 days
Over SLA
Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Apr 15, 2026 (12 days early)
📅
97.3 days Total Age
⏱️
81.3d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
107.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00545835
GE FMI 32097 - Ascension
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dave Bell
Owner
Kimberly Hardison
Created
Nov 21, 2025
Work Orders from this Case (20)
WO-01316776 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316777 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 18, 2026
WO-01316778 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316779 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316780 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316781 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 16, 2026
WO-01316782 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316783 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 18, 2026
WO-01316784 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316785 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316786 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316787 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316788 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316789 (current) Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 15, 2026
WO-01316790 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316791 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316792 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316793 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 16, 2026
WO-01316794 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316795 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 81.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 107.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
81.3d / 1.0d SLA
Scheduled
16.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 RArnold - Emailed Dave to let him know Ryan will be onsite 04/15


03/24/2026 Brod - sent email to Dave to have FSE onsite for 04/01 11/25/2025 MHamersley - recd email from Dave Bell, "I can confirm these are still in inventory. I also have TAB24340042SA. It has had this door repaired twice since it was put in service last year" ... 11/25/2025 MHamersley - called 615-879-5201, spoke to Dave, POC, sent email: dave.bell@trimedx.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 21, 9:19 AM
Case Number: 00545835
Subject: GE FMI 32097 - Ascension
Status: Closed
📋
▶
2 Work Order Created Nov 21, 4:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 81.9 business days
👷
▶
3 Technician Assigned Mar 24, 2:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-01T05:00:00.000+0000, 2026-04-01T00:00:00.000+0000, 2026-04-01T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 122d 21h
🚨 10.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 6, 4:37 PM
Scheduled For: 2026-04-15T12:00:00.000+0000
⚠️ 7.9 business days
🔧
Status: Tech On Site by Ryan Lewis Apr 15, 4:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 1h
⏱️
▶
2 3x Labor Added Apr 15, 7:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 13m, 0m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Apr 20, 2:24 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
💵
Status: Billing Review by Timothy Amburgey Apr 21, 9:46 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 19h 21m, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 22, 9:22 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 34m, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 23, 8:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 22m, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 28, 12:01 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 29, 4:24 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 4h, 0m
⏳ 3.9 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 1:05 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 20h, 0m
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 51m
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m

Bottlenecks

Ready for Scheduling
Duration: 81.3 business days (threshold: 1.0 business days)
Exceeded by 80.3 business days
Scheduled
Duration: 16.7 business days (threshold: 2.0 business days)
Exceeded by 14.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Ready to Bill
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00545835
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Apr 15, 8:00 AM
Created
Nov 21, 4:24 PM
Invoice #
SM-260981

Work Details (4)

Name Type Status Qty Amount Date
WL-03187705 Labor Open 1 $525.00 Apr 15, 7:35 PM
WL-03187706 Labor Open 1.25 $100.00 Apr 15, 7:35 PM
WL-03187707 Travel Open 45 $0.00 Apr 15, 7:35 PM
WL-03192996 Labor Open 0.016666666666667 $38.00 Apr 20, 2:24 PM

Details