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WO-01316795 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SAINT THOMAS HOSPITAL MIDTOWN — 2000 CHURCH ST, NASHVILLE TN, 37236

Nov 21, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (65 biz days early)
Active: 40 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Jan 22, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Nov 21, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Jan 22 Ready for Scheduling ▶ Running 39 39
Jan 22 → Jan 23 Scheduled ▶ Running 1 40
Jan 23 → Jan 24 Tech On Site ▶ Running 0 40
Dispatch 0.0d
Coordinators 40.1d
Field Work 1.0d
Billing 8.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
40.1 days
Over SLA
Field Work
1.0 days
Billing
8.0 days
Over SLA
Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Jan 24, 2026 (93 days early)
📅
40.3 days Total Age
⏱️
39.3d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
43.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bruce Ballard — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545835
GE FMI 32097 - Ascension
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dave Bell
Owner
Kimberly Hardison
Created
Nov 21, 2025
Work Orders from this Case (20)
WO-01316776 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316777 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 18, 2026
WO-01316778 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316779 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316780 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316781 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 16, 2026
WO-01316782 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316783 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 18, 2026
WO-01316784 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316785 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316786 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316787 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316788 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316789 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 15, 2026
WO-01316790 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316791 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316792 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316793 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 16, 2026
WO-01316794 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316795 (current) Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 39.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.3d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
5.5d / 1.0d SLA
Billing Review
2.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes



11/25/2025 MHamersley - recd email from Dave Bell, "I can confirm these are still in inventory. I also have TAB24340042SA. It has had this door repaired twice since it was put in service last year" ... 11/25/2025 MHamersley - called 615-879-5201, spoke to Dave, POC, sent email: dave.bell@trimedx.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 21, 9:19 AM
Case Number: 00545835
Subject: GE FMI 32097 - Ascension
Status: Closed
📋
▶
2 Work Order Created Nov 21, 4:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 39.9 business days
👷
▶
3 Technician Assigned Jan 22, 1:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-22T00:00:00.000+0000, 2026-01-22T06:00:00.000+0000, 2026-01-22T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 61d 20h
🔧
Status: Tech On Site by Bruce Ballard Jan 22, 7:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 19m
⏳ 1.6 business days
⏱️
3x Labor Added Jan 23, 9:05 PM
Type: Labor, Travel
Status: Open
Qty: 1, 4, 240
⏱️
▶
2 2x Labor Added Jan 23, 9:22 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 1d 1h
🏁
Status: Closed by Bruce Ballard Jan 23, 9:30 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.3 business days
⏱️
Labor Added Jan 27, 1:53 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 27, 2:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 3:13 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 9:20 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1d 18h
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 2m
💰
Status: Invoiced by Timothy Amburgey Feb 4, 4:44 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m
🚨 42.9 business days
🧾
Invoice Created Apr 6, 4:33 PM
Invoice Number: SM-252988

Bottlenecks

Ready for Scheduling
Duration: 39.3 business days (threshold: 1.0 business days)
Exceeded by 38.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Billing Review
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00545835
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Jan 22, 9:00 AM
Created
Nov 21, 4:28 PM
Invoice #
SM-252988

Work Details (6)

Name Type Status Qty Amount Date
WL-03077531 Labor Open 1 $100.00 Jan 23, 9:05 PM
WL-03077532 Labor Open 4 $0.00 Jan 23, 9:05 PM
WL-03077533 Travel Open 240 $0.00 Jan 23, 9:05 PM
WL-03077570 Labor Open 4 $0.00 Jan 23, 9:22 PM
WL-03077571 Labor Open 1.5 $0.00 Jan 23, 9:22 PM
WL-03079986 Labor Open 0.016666666666667 $38.00 Jan 27, 1:53 PM

Details