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WO-01316794 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SAINT THOMAS HOSPITAL MIDTOWN — 2000 CHURCH ST, NASHVILLE TN, 37236

Nov 21, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (3 biz days early)
Active: 102 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
81d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Mar 24, 2026
81 business days (counted)
Running total: 81 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Mar 24 → Apr 22, 2026
21 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 102 of ? biz days used
Created: Nov 21, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Mar 24 Ready for Scheduling ▶ Running 81 81
Mar 24 → Apr 22 Scheduled ▶ Running 21 102
Apr 22 → Apr 22 Tech On Site ▶ Running 0 102
Dispatch 0.0d
Coordinators 103.1d
Field Work 0.0d
Billing 8.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
103.1 days
Over SLA
Field Work
0.0 days
Billing
8.1 days
Over SLA
Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Apr 22, 2026 (5 days early)
📅
102.3 days Total Age
⏱️
81.3d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
107.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00545835
GE FMI 32097 - Ascension
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dave Bell
Owner
Kimberly Hardison
Created
Nov 21, 2025
Work Orders from this Case (20)
WO-01316776 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316777 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 18, 2026
WO-01316778 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316779 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316780 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316781 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 16, 2026
WO-01316782 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316783 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 18, 2026
WO-01316784 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316785 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
WO-01316786 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316787 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316788 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316789 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 15, 2026
WO-01316790 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316791 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316792 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316793 Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 16, 2026
WO-01316794 (current) Invoiced
FCO • Ryan Lewis
Created: Nov 21, 2025 • Closed: Apr 22, 2026
WO-01316795 Invoiced
FCO • Bruce Ballard
Created: Nov 21, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 81.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 107.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
81.3d / 1.0d SLA
Scheduled
21.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/08/2026 SRobinson- Created follow up WO as requested (WO-01379404)

04/06/2026 RArnold - Emailed Dave to let him know Ryan will be onsite 04/15


03/24/2026 Brod - sent email to Dave to have FSE onsite for 04/01 11/25/2025 MHamersley - recd email from Dave Bell, "I can confirm these are still in inventory. I also have TAB24340042SA. It has had this door repaired twice since it was put in service last year" ... 11/25/2025 MHamersley - called 615-879-5201, spoke to Dave, POC, sent email: dave.bell@trimedx.com

🔧 Work Performed
Customer signed postponement form- attached
🔍 Technician Findings
PPD
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 21, 9:19 AM
Case Number: 00545835
Subject: GE FMI 32097 - Ascension
Status: Closed
📋
▶
2 Work Order Created Nov 21, 4:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 81.9 business days
👷
▶
3 Technician Assigned Mar 24, 1:49 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-01T05:00:00.000+0000, 2026-04-01T00:00:00.000+0000, 2026-04-01T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 122d 20h
🚨 10.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 6, 4:36 PM
Scheduled For: 2026-04-15T12:00:00.000+0000
⏳ 2.9 business days
💵
Expenses Added Apr 8, 11:39 AM
Type: Expenses
Status: Open
Qty: 1
🚨 10.0 business days
📅
Dispatch Scheduled by Rhonda Harris Apr 21, 9:28 AM
Scheduled For: 2026-04-22T12:00:00.000+0000
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Apr 22, 6:53 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Apr 27, 3:20 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
💵
Status: Billing Review by Timothy Amburgey Apr 28, 12:01 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 20h 41m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 29, 4:24 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 4h, 0m
⏳ 4.9 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 18h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m
🚨 24.0 business days
🧾
Invoice Created Jun 8, 10:15 AM
Invoice Number: SM-260981

Bottlenecks

Ready for Scheduling
Duration: 81.3 business days (threshold: 1.0 business days)
Exceeded by 80.3 business days
Scheduled
Duration: 21.8 business days (threshold: 2.0 business days)
Exceeded by 19.8 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00545835
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Apr 22, 8:00 AM
Created
Nov 21, 4:28 PM
Invoice #
SM-260981

Work Details (3)

Name Type Status Qty Amount Date
WL-03177529 Expenses Open 1 $0.00 Apr 8, 11:39 AM
WL-03196773 Labor Open 0.25 $100.00 Apr 22, 6:54 PM
WL-03202440 Labor Open 0.016666666666667 $38.00 Apr 27, 3:20 PM

Details