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WO-01318392 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLEVELAND CLINIC FOUNDATION- MAIN — 9500 Euclid Ave, Cleveland OH, 44106

Dec 3, 2025 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (4 biz days early)
Active: 92 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
8d
▶ Clock Running
Status: Created
Dec 3 → Dec 15, 2025
8 business days (counted)
Running total: 8 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 18, 2025
3 business days (not counted)
79d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Apr 14, 2026
79 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 21, 2026
5 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 92 of ? biz days used
Created: Dec 3, 2025 Completed: Apr 21, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 15 Created ▶ Running 8 8
Dec 15 → Dec 18 Ready for Release ⏸ Paused 3 —
Dec 18 → Apr 14 Ready for Scheduling ▶ Running 79 87
Apr 14 → Apr 14 Scheduled ▶ Running 0 87
Apr 14 → Apr 14 Entered ▶ Running 0 87
Apr 14 → Apr 21 Scheduled ▶ Running 5 92
Apr 21 → Apr 21 Tech On Site ▶ Running 0 92
Dispatch 9.0d
Holding 3.8d (excluded)
Coordinators 86.4d
Field Work 0.7d
Billing 7.8d
✓ SLA Met
Dispatch
9.0 days
Over SLA
Holding (excluded from total)
3.8 days
Coordinators
86.4 days
Over SLA
Field Work
0.7 days
Billing
7.8 days
Over SLA
Created: Dec 3, 2025 Due: Apr 27, 2026 Completed: Apr 21, 2026 (6 days early)
📅
96.0 days Total Age
⏱️
80.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
99.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00547935
GE FMI 32097 - Cleveland Clinic
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Gaston
Owner
Leona Coonrod
Created
Dec 2, 2025
Work Orders from this Case (17)
WO-01318392 (current) Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318394 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318396 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318398 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318399 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318400 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318402 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318404 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318405 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318406 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318407 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318409 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 18, 2025
WO-01318414 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318415 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 18, 2025
WO-01318416 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318417 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318418 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 80.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 99.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Ready for Release
3.8d
Ready for Scheduling
80.0d / 1.0d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/14/2026 HWilliams - Having FSE Paul walk in on Thurs and Friday April 16-17, 2026 to complete FMI32097.....04/10/2026 HWilliams - Called (216) 978-0893 and spoke with Patrick RE: 7 devices remaining on the 32097 recall and will FU with email...12/18/2025 DMalloy - Call received from 216.978.0893 Patrick Gaston. He advised that they had 3 beds currently not in use that can be remediated on today. He also advised that they had a list of devices that have already been inspected. Advised FSE Eric was in route to the site this morning. ... 12/18/2025 DMalloy - Called 216.978.0893 for Patrick Gaston. Asked if we can start remediations today. He advised that he would need to check the availability of the devices that are not in use and get back with me in a few hours. ... 12/16/2025 DMalloy - Emailed POC Patrick Gaston to confirm the device list for this location. Advised that we were looking to begin remediations the week of Jan 5th or sooner. gastonp@ccf.org
🔧 Work Performed
FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification
🔍 Technician Findings
FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 2, 9:28 AM
Case Number: 00547935
Subject: GE FMI 32097 - Cleveland Clinic
Status: Closed
📋
Work Order Created Dec 3, 9:23 AM
Work Order: WO-01318392
Type: FCO
Priority: PC
⚠️ 9.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 12d 2h
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 18, 10:57 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2d 22h
🚨 80.0 business days
👷
▶
3 Technician Assigned Apr 14, 9:10 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 116d 21h
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-16T12:00:00.000+0000
🆕
▶
3 Status: Entered Apr 14, 4:25 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Eric Mancerella
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-04-21T12:00:00.000+0000
⚠️ 5.9 business days
🔧
Status: Tech On Site by Eric Mancerella Apr 21, 12:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
⏱️
2x Labor Added Apr 21, 1:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 160
⏱️
▶
2 Labor Added Apr 21, 6:18 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 41m, 0m
⏳ 4.7 business days
⏱️
Labor Added Apr 27, 9:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 27, 9:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 28, 2:03 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 4h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 20h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m

Bottlenecks

Entered
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Ready for Scheduling
Duration: 80.0 business days (threshold: 1.0 business days)
Exceeded by 79.0 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

📞
Case 00547935
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Apr 21, 8:00 AM
Created
Dec 3, 9:23 AM
Invoice #
SM-260981

Work Details (4)

Name Type Status Qty Amount Date
WL-03194330 Labor Open 0.75 $100.00 Apr 21, 1:41 PM
WL-03194331 Travel Open 160 $0.00 Apr 21, 1:41 PM
WL-03194940 Labor Open 3 $0.00 Apr 21, 6:18 PM
WL-03201853 Labor Open 0.016666666666667 $38.00 Apr 27, 9:22 AM

Details