FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay80.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay99.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Ready for Release
3.8d
Ready for Scheduling
80.0d / 1.0d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/14/2026 HWilliams - Having FSE Paul walk in on Thurs and Friday April 16-17, 2026 to complete FMI32097.....04/10/2026 HWilliams - Called (216) 978-0893 and spoke with Patrick RE: 7 devices remaining on the 32097 recall and will FU with email...12/18/2025 DMalloy - Call received from 216.978.0893 Patrick Gaston. He advised that they had 3 beds currently not in use that can be remediated on today. He also advised that they had a list of devices that have already been inspected. Advised FSE Eric was in route to the site this morning. ... 12/18/2025 DMalloy - Called 216.978.0893 for Patrick Gaston. Asked if we can start remediations today. He advised that he would need to check the availability of the devices that are not in use and get back with me in a few hours. ... 12/16/2025 DMalloy - Emailed POC Patrick Gaston to confirm the device list for this location. Advised that we were looking to begin remediations the week of Jan 5th or sooner. gastonp@ccf.org
🔧Work Performed
FMI 32097 completed.
Inspected the Heater doors
and confirmed screws
tightened to the
specification
🔍Technician Findings
FMI 32097 completed.
Inspected the Heater doors
and confirmed screws
tightened to the
specification
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01318406
Account: GE Healthcare FMI
Customer Case Number: 1-556524830347
Location: CLEVELAND CLINIC FOUNDATION- MAIN
Address: 9500 Euclid Ave, Cleveland, OH 44106
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABW62770
Contact Name: Patrick Gaston
Contact
JPG
TABW62770 LEFT SCREW
Apr 21, 2026
JPG
TABW62770 RIGHT SCREW
Apr 21, 2026
PDF
HEATER DOORS COMPLETION REPORT
Apr 21, 2026
JPG
TABW62770 BED
Apr 21, 2026
Timeline
📞
Case Linked Dec 2, 9:28 AM
Case Number:00547935
Subject:GE FMI 32097 - Cleveland Clinic
Status:Closed
📋
Work Order Created Dec 3, 9:28 AM
Work Order:WO-01318406
Type:FCO
Priority:PC
⚠️9.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:12 PM
From:Entered
To:Ready for Release
Duration in Previous:12d 2h
⏳4.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyDec 18, 10:57 AM