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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318400 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CLEVELAND CLINIC FOUNDATION- MAIN — 9500 Euclid Ave, Cleveland OH, 44106

Dec 3, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (87 biz days early)
Active: 9 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
8d
▶ Clock Running
Status: Created
Dec 3 → Dec 15, 2025
8 business days (counted)
Running total: 8 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 18, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 3, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 15 Created ▶ Running 8 8
Dec 15 → Dec 18 Ready for Release ⏸ Paused 3
Dec 18 → Dec 19 Ready for Scheduling ▶ Running 1 9
Dec 19 → Dec 19 Scheduled ▶ Running 0 9
Dec 19 → Dec 19 Tech On Site ▶ Running 0 9
Dispatch 9.0d
Holding 3.8d (excluded)
Coordinators 2.0d
Field Work 0.0d
Billing 7.0d
✓ SLA Met
Dispatch
9.0 days
Over SLA
Holding (excluded from total)
3.8 days
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
7.0 days
Over SLA
Created: Dec 3, 2025 Due: Apr 27, 2026 Completed: Dec 19, 2025 (129 days early)
📅
13.0 days Total Age
⏱️
9.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00547935
GE FMI 32097 - Cleveland Clinic
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Gaston
Owner
Leona Coonrod
Created
Dec 2, 2025
Work Orders from this Case (17)
WO-01318392 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318394 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318396 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318398 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318399 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318400 (current) Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318402 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318404 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318405 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318406 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Apr 21, 2026
WO-01318407 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318409 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 18, 2025
WO-01318414 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318415 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 18, 2025
WO-01318416 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318417 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
WO-01318418 Invoiced
FCO • Eric Mancerella
Created: Dec 3, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 9.0 days stuck in "Entered"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Ready for Release
3.8d
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 DMalloy -Per Email from customer this device was already completed. Updated email to the work order and per Fady dispatched to FSE Eric to close. 


12/18/2025 DMalloy - Call received from 216.978.0893 Patrick Gaston. He advised that they had 3 beds currently not in use that can be remediated on today. He also advised that they had a list of devices that have already been inspected. Advised FSE Eric was in route to the site this morning. ... 12/18/2025 DMalloy - Called 216.978.0893 for Patrick Gaston. Asked if we can start remediations today. He advised that he would need to check the availability of the devices that are not in use and get back with me in a few hours. ... 12/16/2025 DMalloy - Emailed POC Patrick Gaston to confirm the device list for this location. Advised that we were looking to begin remediations the week of Jan 5th or sooner. gastonp@ccf.org

🔧 Work Performed
FMI 32097 Not Required – Customer Installed FMI Kit, customer performed inspection with no reported issue
🔍 Technician Findings
32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 2, 9:28 AM
Case Number: 00547935
Subject: GE FMI 32097 - Cleveland Clinic
Status: Closed
📋
Work Order Created Dec 3, 9:25 AM
Work Order: WO-01318400
Type: FCO
Priority: PC
⚠️ 9.0 business days
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 12d 2h
4.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 18, 10:57 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2d 22h
2.0 business days
📅
3 Dispatch Scheduled Dec 19, 3:06 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h6e00000II9QTAA1, Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 4h
🔧
2 Status: Tech On Site Dec 19, 3:13 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site
To: Completed
Duration in Previous: 2m
⏱️
2 Labor Added Dec 19, 3:26 PM
Labor Added → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 12m
3.0 business days
⏱️
2 Labor Added Dec 23, 10:52 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
⚠️ 7.0 business days
📨
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Entered
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00547935
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 19, 8:00 AM
Created
Dec 3, 9:25 AM
Invoice #
SM-250429

Work Details (2)

Name Type Status Qty Amount Date
WL-03043610 Labor Open 0.25 $100.00 Dec 19, 3:26 PM
WL-03046101 Labor Open 0.016666666666667 $38.00 Dec 23, 10:52 AM

Details