Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (61 biz days late)
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 16, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
72d
▶ Clock Running
Status: Reschedule
Dec 16 → Apr 1, 2026
72 business days (counted)
Running total: 80 of ? biz days used
Created: Dec 4, 2025
Completed: Apr 1, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 4 → Dec 4 |
Created |
▶ Running
|
0 |
0 |
| Dec 4 → Dec 5 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Dec 5 → Dec 16 |
Assigned |
▶ Running
|
7 |
8 |
| Dec 16 → Dec 16 |
Tech On Site |
▶ Running
|
0 |
8 |
| Dec 16 → Dec 16 |
Completed |
▶ Running
|
0 |
8 |
| Dec 16 → Dec 16 |
Closed |
▶ Running
|
0 |
8 |
| Dec 16 → Apr 1 |
Reschedule |
▶ Running
|
72 |
80 |
Coordinators
81.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 4, 2025
Due: Dec 31, 2025
Completed: Apr 1, 2026 (90 days late)
⏱️
72.4d in Reschedule
Longest Stage
🔄
7 transitions
Status Changes
⚠️
78.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Work Orders from this Case (18)
WO-01318869
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871
Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876 (current)
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318880
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318881
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318884
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318885
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891
Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
🚨
Primary Delay
72.4 days stuck in "Reschedule"
⏱️
Total Delay
78.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.1d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Reschedule
72.4d
/ 2.0d SLA
Ready to Bill
1.4d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
'25.12.11_MStelter: Searched but CNL
12/10 CNL
🔍
Technician Findings
Could not locate asset.
⚠️
Problem Description
Preventive Maintenance
📄
Description
Bed, Electric
Timeline
📞
Case Number:
00548659
Subject:
GE Healthcare - Bell Bed PMs.xlsx
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
3m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
15h 9m
⏱️
Type:
Labor
Status:
Open
Qty:
1
🔧
🏁
From:
Completed, Closed
To:
Closed, Reschedule
Duration in Previous:
0m
✔️
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
0m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
20h 16m, 0m
🧾
Invoice Number:
SM-258161
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Reschedule
Duration: 72.4 business days (threshold: 2.0 business days)
Exceeded by 70.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03036185 |
Labor |
Open |
1 |
$0.00 |
Dec 12, 4:06 PM |