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WO-01318886 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Dec 4, 2025 → Dec 9, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 9)
✓ SLA Met (21d early)
Dispatch 0.0d
Coordinators 4.1d
Field Work 0.1d
Billing 82.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Field Work
0.1 days
Billing
82.5 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
3.3 days Total Age
⏱️
80.7d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
82.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (18)
WO-01318869 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871 Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318880 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318881 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318884 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318885 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886 (current) Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 80.7 days stuck in "Billing Review"
⏱️
Total Delay 82.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Billing Review
80.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.10.25 hshaw - moved to BR, new contract

🔧 Work Performed
'25.12.09_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.12.09_MStelter: Asset is due for PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📞
Case Linked Dec 3, 6:24 PM
Case Number: 00548659
Subject: GE Healthcare - Bell Bed PMs.xlsx
Status: Closed
📋
▶
2 Work Order Created Dec 4, 5:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 5, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 7m
⏳ 3.0 business days
🔧
Status: Tech On Site by Mark Stelter Dec 9, 5:55 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4d 8h
⏱️
▶
2 Labor Added Dec 9, 6:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 28m, 0m
📄
▶
2 Status: Ready to Bill Dec 10, 1:02 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill
To: Billing Review
Duration in Previous: 1m
🚨 81.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Apr 1, 1:53 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 111d 23h
📨
▶
2 Status: Invoice Pending Apr 2, 1:16 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258161

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Billing Review
Duration: 80.7 business days (threshold: 2.0 business days)
Exceeded by 78.7 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00548659
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 4, 5:59 PM
Invoice #
SM-258161

Work Details (1)

Name Type Status Qty Amount Date
WL-03032045 Labor Open 1 $0.00 Dec 9, 6:23 PM

Details