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WO-01318884 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Dec 4, 2025 → Apr 1, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Apr 1)
✗ SLA Missed (91d late)
Dispatch 0.0d
Coordinators 85.5d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
85.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Apr 1, 2026 (90 days late)
📅
84.1 days Total Age
⏱️
76.4d in Reschedule Longest Stage
🔄
5 transitions Status Changes
⚠️
82.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (18)
WO-01318869 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871 Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318880 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318881 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318884 (current) Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318885 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 76.4 days stuck in "Reschedule"
⏱️
Total Delay 82.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Reschedule
76.4d / 2.0d SLA
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.11_MStelter: Searched but CNL.
🔍 Technician Findings
Could not find asset
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📞
Case Linked Dec 3, 6:24 PM
Case Number: 00548659
Subject: GE Healthcare - Bell Bed PMs.xlsx
Status: Closed
📋
▶
2 Work Order Created Dec 4, 5:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 5, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 8m
⚠️ 6.0 business days
⏱️
Labor Added Dec 12, 4:07 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
✔️
Status: Completed by Mark Stelter Dec 16, 3:42 PM
From: Assigned, Completed
To: Completed, Reschedule
Duration in Previous: 11d 6h, 0m
🚨 77.0 business days
✔️
Status: Completed by Jennifer Johnson Apr 1, 5:01 PM
From: Reschedule, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 106d 0h, 0m
📨
Status: Invoice Pending by Hannah Shaw Apr 2, 1:16 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20h 13m, 0m
🚨 27.0 business days
🧾
Invoice Created May 8, 4:44 PM
Invoice Number: SM-258161

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Reschedule
Duration: 76.4 business days (threshold: 2.0 business days)
Exceeded by 74.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

📞
Case 00548659
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 4, 5:58 PM
Invoice #
SM-258161

Work Details (1)

Name Type Status Qty Amount Date
WL-03036186 Labor Open 1 $0.00 Dec 12, 4:07 PM

Details