Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318880 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UP Health System - Bell — 901 Lakeshore Dr, Ishpenimg MI, 49849

Dec 4, 2025 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (61 biz days late)
Active: 80 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 11, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 8 of ? biz days used
72d
▶ Clock Running
Status: Reschedule
Dec 16 → Apr 1, 2026
72 business days (counted)
Running total: 80 of ? biz days used
Created: Dec 4, 2025 Completed: Apr 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 5 Ready for Scheduling ▶ Running 1 1
Dec 5 → Dec 11 Assigned ▶ Running 4 5
Dec 11 → Dec 12 Tech On Site ▶ Running 1 6
Dec 12 → Dec 16 Tech Off Site ▶ Running 2 8
Dec 16 → Dec 16 Completed ▶ Running 0 8
Dec 16 → Dec 16 Closed ▶ Running 0 8
Dec 16 → Apr 1 Reschedule ▶ Running 72 80
Dispatch 0.0d
Coordinators 79.1d
Field Work 4.3d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
79.1 days
Over SLA
Field Work
4.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Apr 1, 2026 (90 days late)
📅
80.1 days Total Age
⏱️
72.9d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
77.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548659
GE Healthcare - Bell Bed PMs.xlsx
Closed
Preventive Maintenance
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 3, 2025
Work Orders from this Case (18)
WO-01318869 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318870 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318871 Canceled
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 16, 2025
WO-01318872 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318873 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318874 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318875 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318876 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318880 (current) Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318881 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318882 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 11, 2025
WO-01318883 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318884 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Apr 1, 2026
WO-01318885 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318886 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318888 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318890 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01318891 Invoiced
Preventive Maintenance • Mark Stelter
Created: Dec 4, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 72.9 days stuck in "Reschedule"
⏱️
Total Delay 77.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
2.4d / 2.0d SLA
Reschedule
72.9d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.11_MStelter: Searched & eventually found asset. Initated paperwork to start PM and then patient returned and immediately returned to bed. I was unable to even start the PM.
🔍 Technician Findings
'25.12.11_MStelter: Asset is due for PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📞
Case Linked Dec 3, 6:24 PM
Case Number: 00548659
Subject: GE Healthcare - Bell Bed PMs.xlsx
Status: Closed
📋
▶
2 Work Order Created Dec 4, 5:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 5, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 9m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Mark Stelter Dec 11, 11:14 AM
From: Assigned
To: Tech On Site
Duration in Previous: 6d 2h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 12, 4:00 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Mark Stelter
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 4h
⏳ 3.0 business days
✔️
Status: Completed by Mark Stelter Dec 16, 11:34 AM
From: Tech Off Site, Completed, Closed
To: Completed, Closed, Reschedule
Duration in Previous: 3d 19h, 0m
🚨 73.0 business days
✔️
▶
2 Status: Completed Apr 1, 5:00 PM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by Jennifer Johnson
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
Status: Invoice Pending by Hannah Shaw Apr 2, 1:16 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20h 14m, 0m
🚨 27.0 business days
🧾
Invoice Created May 8, 4:41 PM
Invoice Number: SM-258161

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Tech Off Site
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Reschedule
Duration: 72.9 business days (threshold: 2.0 business days)
Exceeded by 70.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

📞
Case 00548659
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 4, 5:57 PM
Invoice #
SM-258161

Work Details (1)

Name Type Status Qty Amount Date
WL-03036171 Labor Open 0.5 $0.00 Dec 12, 4:00 PM

Details