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WO-01324295 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Dec 8, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (236 biz days early)
Active: 29 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 17, 2025
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 7 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Jan 8, 2026
14 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 22 of ? biz days used
7d
▶ Clock Running
Status: Incomplete
Jan 9 → Jan 21, 2026
7 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 8, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 9 Created ▶ Running 1 1
Dec 9 → Dec 17 Scheduled ▶ Running 6 7
Dec 17 → Dec 17 Entered ▶ Running 0 7
Dec 17 → Jan 8 Ready for Scheduling ▶ Running 14 21
Jan 8 → Jan 8 Assigned ▶ Running 0 21
Jan 8 → Jan 9 Scheduled ▶ Running 1 22
Jan 9 → Jan 21 Incomplete ▶ Running 7 29
Dispatch 1.9d
Coordinators 23.7d
Field Work 0.0d
Incomplete 7.2d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Coordinators
23.7 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
7.2 days
Billing
1.3 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2026 Completed: Jan 21, 2026 (344 days early)
📅
29.9 days Total Age
⏱️
14.7d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549723
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (4)
WO-01324295 (current) Invoiced
FCO • Bryan Rodriguez
Created: Dec 8, 2025 • Closed: Jan 21, 2026
WO-01334602 Invoiced
FCO • Davon Cox
Created: Jan 8, 2026 • Closed: Jan 26, 2026
WO-01334604 Invoiced
FCO • Shady Messak
Created: Jan 8, 2026 • Closed: Mar 27, 2026
WO-01337559 Invoiced
FCO • Davon Cox
Created: Jan 13, 2026 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 14.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Ready for Scheduling
14.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Incomplete
7.2d
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold - Updated to 12/19 per Bryan

B.R 12-14-2025


Please reschedule for end of the week 12-19-2025

🔧 Work Performed
FCO86600069
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Dec 8, 11:44 AM
Case Number: 00549723
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 8, 12:10 PM
Work Order: WO-01324295
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Dec 9, 9:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-08T06:00:00.000+0000, 2025-12-08T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 20h 52m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-08T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Dec 15, 10:42 AM
Scheduled For: 2025-12-19T13:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Brandi Rodriguez Dec 17, 1:21 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 8d 4h, 0m
🚨 15.0 business days
👷
▶
4 Status: Assigned Jan 8, 10:59 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Bryan Rodriguez
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-09T13:00:00.000+0000
⏳ 2.0 business days
⚠️
▶
2 Status: Incomplete Jan 9, 5:15 PM
Status: Incomplete → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 0.016666666666667
⚠️ 7.8 business days
✔️
▶
2 Status: Completed Jan 21, 5:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bryan Rodriguez
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Jan 22, 1:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 1:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 42m
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 41m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 14.7 business days (threshold: 1.0 business days)
Exceeded by 13.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00549723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Jan 9, 8:00 AM
Created
Dec 8, 12:10 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03060155 Labor Open 1.5 $95.00 Jan 9, 5:16 PM
WL-03060156 Labor Open 0.016666666666667 $155.00 Jan 9, 5:16 PM
WL-03075150 Labor Open 0.016666666666667 $38.00 Jan 22, 1:45 PM

Details