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Detailed work order timeline, KPIs, and analysis

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WO-01334604 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 8, 2026 → Mar 27, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Mar 27)
✓ SLA Met (279d early)
Dispatch 0.0d
Coordinators 58.0d
Field Work 2.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
58.0 days
Over SLA
Field Work
2.7 days
Billing
1.5 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
57.0 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
54.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00549723
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (4)
WO-01324295 Invoiced
FCO • Bryan Rodriguez
Created: Dec 8, 2025 • Closed: Jan 21, 2026
WO-01334602 Invoiced
FCO • Davon Cox
Created: Jan 8, 2026 • Closed: Jan 26, 2026
WO-01334604 (current) Invoiced
FCO • Shady Messak
Created: Jan 8, 2026 • Closed: Mar 27, 2026
WO-01337559 Invoiced
FCO • Davon Cox
Created: Jan 13, 2026 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 54.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
39.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 DMalloy - Dispatched for FSE Shady to be onsite on today.  


02/26/2026 mklose extra wo

12/15/2025 RArnold - Updated to 12/19 per Bryan

B.R 12-14-2025


Please reschedule for end of the week 12-19-2025

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
FCO69
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Dec 8, 11:44 AM
Case Number: 00549723
Subject: URGENT Philips WO Request
Status: Closed
🚨 24.0 business days
📋
Work Order Created Jan 8, 10:51 AM
Work Order: WO-01334604
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 8, 11:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 18m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-09T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Philmon Mehari Jan 9, 1:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
🚗
Status: Tech Off Site by Philmon Mehari Jan 9, 9:36 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 14m
⏳ 2.3 business days
🆕
▶
3 Status: Entered Jan 13, 9:25 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-16T10:45:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 20, 3:47 PM
Scheduled For: 2026-01-30T10:45:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 10, 3:02 PM
Scheduled For: 2026-02-21T13:00:00.000+0000
🚨 12.0 business days
🆕
Status: Entered by Megan Klose Feb 25, 8:31 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 42d 23h, 0m
🚨 19.0 business days
👷
▶
4 Technician Assigned Mar 23, 11:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-23T04:00:00.000+0000, 2026-03-23T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 26d 1h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-23T12:00:00.000+0000
⏱️
2x Labor Added Mar 23, 6:26 PM
Type: Labor
Status: Open
Qty: 3, 0.016666666666667
⏳ 4.7 business days
✔️
▶
2 Status: Completed Mar 27, 9:29 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
⏱️
Labor Added Apr 1, 10:07 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 1, 10:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 0h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00549723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Mar 23, 8:00 AM
Created
Jan 8, 10:51 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03156022 Labor Open 3 $190.00 Mar 23, 6:26 PM
WL-03156023 Labor Open 0.016666666666667 $310.00 Mar 23, 6:26 PM
WL-03168449 Labor Open 0.016666666666667 $76.00 Apr 1, 10:07 AM

Details