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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337559 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 13, 2026 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (234 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Jan 19 → Jan 23, 2026
4 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 13, 2026 Completed: Jan 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 19 Scheduled ▶ Running 3 3
Jan 19 → Jan 23 Incomplete ▶ Running 4 7
Dispatch 0.0d
Coordinators 3.8d
Incomplete 4.0d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Incomplete (excluded from total)
4.0 days
Billing
1.5 days
Over SLA
Created: Jan 13, 2026 Due: Dec 31, 2026 Completed: Jan 23, 2026 (342 days early)
📅
7.8 days Total Age
⏱️
4.0d in Incomplete Longest Stage
🔄
6 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549723
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (4)
WO-01324295 Invoiced
FCO • Bryan Rodriguez
Created: Dec 8, 2025 • Closed: Jan 21, 2026
WO-01334602 Invoiced
FCO • Davon Cox
Created: Jan 8, 2026 • Closed: Jan 26, 2026
WO-01334604 Invoiced
FCO • Shady Messak
Created: Jan 8, 2026 • Closed: Mar 27, 2026
WO-01337559 (current) Invoiced
FCO • Davon Cox
Created: Jan 13, 2026 • Closed: Jan 23, 2026
Completed with minor delays
Invoiced • 215 days old
🚨
Primary Delay 4.0 days stuck in "Incomplete"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Incomplete
4.0d
Closed
2.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/13/2026 RArnold - Dispatching to Davon for SN#100324252 located at US MED in Allendale NJ

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Dec 8, 11:44 AM
Case Number: 00549723
Subject: URGENT Philips WO Request
Status: Closed
🚨 25.0 business days
📋
▶
4 Work Order Created Jan 13, 12:55 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Davon Cox
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-13T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
⏱️
Labor Added Jan 19, 1:11 AM
Type: Labor
Status: Open
Qty: 1.25
⏱️
Labor Added Jan 19, 1:46 AM
Type: Labor
Status: Open
Qty: 1.5
🚗
2x Travel Added Jan 19, 1:51 AM
Type: Travel
Status: Open
Qty: 35
⚠️
Status: Incomplete by Davon Cox Jan 19, 3:19 AM
From: Scheduled
To: Incomplete
Duration in Previous: 5d 14h
⏳ 4.0 business days
✔️
Status: Completed by Davon Cox Jan 23, 1:51 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 4d 10h, 0m
⏳ 3.0 business days
⏱️
Labor Added Jan 27, 11:11 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 11:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00549723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Jan 13, 8:00 AM
Created
Jan 13, 12:55 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03069890 Labor Open 1.25 $95.00 Jan 19, 1:11 AM
WL-03069908 Labor Open 1.5 $155.00 Jan 19, 1:46 AM
WL-03069909 Travel Open 35 $0.00 Jan 19, 1:51 AM
WL-03069910 Travel Open 35 $0.00 Jan 19, 1:51 AM
WL-03079793 Labor Open 0.016666666666667 $38.00 Jan 27, 11:11 AM

Details