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WO-01334602 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 8, 2026 → Jan 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (233 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 26, 2026
9 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 8, 2026 Completed: Jan 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 12 Scheduled ▶ Running 2 2
Jan 12 → Jan 12 Entered ▶ Running 0 2
Jan 12 → Jan 26 Scheduled ▶ Running 9 11
Dispatch 0.0d
Coordinators 12.7d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.7 days
Over SLA
Field Work
0.0 days
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
11.7 days Total Age
⏱️
9.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549723
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (4)
WO-01324295 Invoiced
FCO • Bryan Rodriguez
Created: Dec 8, 2025 • Closed: Jan 21, 2026
WO-01334602 (current) Invoiced
FCO • Davon Cox
Created: Jan 8, 2026 • Closed: Jan 26, 2026
WO-01334604 Invoiced
FCO • Shady Messak
Created: Jan 8, 2026 • Closed: Mar 27, 2026
WO-01337559 Invoiced
FCO • Davon Cox
Created: Jan 13, 2026 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 9.7 days stuck in "Scheduled"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
12.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold - Updated to 12/19 per Bryan

B.R 12-14-2025


Please reschedule for end of the week 12-19-2025

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Dec 8, 11:44 AM
Case Number: 00549723
Subject: URGENT Philips WO Request
Status: Closed
🚨 22.0 business days
📋
Work Order Created Jan 8, 10:49 AM
Work Order: WO-01334602
Type: FCO
Priority: PC
👷
▶
4 Status: Assigned Jan 8, 11:04 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Davon Cox
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-09T13:00:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Jan 12, 8:34 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Davon Cox
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-12T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 19, 8:07 AM
Scheduled For: 2026-01-20T15:30:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 26, 12:16 AM
Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 13d 15h
🏁
Status: Closed by Davon Cox Jan 26, 12:38 AM
From: Completed
To: Closed
Duration in Previous: 19m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 10:17 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 9h, 0m
⚠️ 7.0 business days
🧾
Invoice Created Feb 7, 3:22 PM
Invoice Number: SM-252491

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00549723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Jan 20, 10:30 AM
Created
Jan 8, 10:49 AM
Invoice #
SM-252491

Work Details (1)

Name Type Status Qty Amount Date
WL-03078615 Labor Open 0.25 $0.00 Jan 26, 12:16 AM

Details