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WO-01324655 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Jan 14, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 13)
⏸ 22d excluded (parts wait + holding)
✓ SLA Met (14d early)
Dispatch 4.2d
Holding 17.8d (excluded)
Coordinators 62.0d
Field Work 0.0d
Billing 32.7d
✓ SLA Met
Dispatch
4.2 days
Over SLA
Holding (excluded from total)
17.8 days
Coordinators
62.0 days
Over SLA
Field Work
0.0 days
Billing
32.7 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Jan 15, 2026 (102 days early)
📅
26.2 days Total Age
⏱️
54.0d in Ready for Scheduling Longest Stage
🔄
24 transitions Status Changes
⚠️
84.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 (current) Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324670 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324678 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 84.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.2d / 0.5d SLA
Ready for Release
17.8d
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
32.6d / 1.0d SLA
Ready for Scheduling
54.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/09/2026 RArnold - Called 434-409-0563 for Aven. Left a message. Sending another email: kav6se@uvahealth.org ... 04/09/2026 RArnold - Called 434-422-0941 for Matt Vetrano. (included in email thread). He is going to text me Aven's number in about 30 min. ... 04/09/2026 RArnold - Called (434) 924-2879 for Tea Arapovic. (included in email thread). Left a message. ... 04/09/2026 RArnold - Called 14349243627 asked for biomed. Asked for Aven, was sent to the University and the hospital. ... 04/01/2026 RArnold - Called 14349243627 asked for biomed. Asked for Matthew Frank. He is no longer with this site. New Biomed of Aven but he is not in till friday. Sending email. kav6se@uvahealth.org ... 04/01/2026 RArnold - Called (434) 465-0098 for Matthew. Left a message. ... 01/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th ... 01/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
INSPECTION OF SCREWS AND HEATER DOORS
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:32 PM
Work Order: WO-01324655
Type: FCO
Priority: PC
⏳ 4.8 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 18.0 business days
📅
▶
3 Dispatch Scheduled Jan 7, 9:32 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Jan 14, 7:17 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Jeffrey Coles
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 9h
✔️
▶
2 Status: Completed Jan 14, 7:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
⏱️
Labor Added Jan 16, 9:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 16, 9:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
⚠️ 8.0 business days
📅
▶
2 Status: Ready for Scheduling Jan 27, 8:19 AM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-09T05:00:00.000+0000
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 28, 9:50 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1d 1h
🚨 53.9 business days
✔️
▶
2 Status: Completed Apr 13, 8:23 AM
Status: Completed → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Jeffrey Coles
💵
▶
2 Status: Billing Review Apr 13, 8:56 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
Status: Billing Review by Timothy Amburgey Apr 14, 8:47 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 46m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 15, 8:50 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Apr 16, 8:51 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 59m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 17, 11:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 20, 10:41 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 21, 11:05 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 22, 11:07 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 28, 3:34 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6d 4h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 19h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m

Bottlenecks

Entered
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 54.0 business days (threshold: 1.0 business days)
Exceeded by 53.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Feb 9, 12:00 AM
Created
Dec 9, 5:32 PM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03065406 Labor Open 1 $100.00 Jan 14, 7:17 PM
WL-03067623 Labor Open 0.016666666666667 $38.00 Jan 16, 9:18 AM

Details