Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324656 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Apr 24, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 24)
⏸ 23d excluded (parts wait + holding)
✓ SLA Met (3d early)
Dispatch 5.4d
Holding 19.8d (excluded)
Coordinators 79.1d
Field Work 0.0d
Billing 3.1d
✓ SLA Met
Dispatch
5.4 days
Over SLA
Holding (excluded from total)
19.8 days
Coordinators
79.1 days
Over SLA
Field Work
0.0 days
Billing
3.1 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Apr 24, 2026 (3 days early)
📅
98.2 days Total Age
⏱️
56.0d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
80.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 (current) Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324670 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324678 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 56.0 days stuck in "Assigned"
⏱️
Total Delay 80.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.4d / 0.5d SLA
Ready for Release
19.8d
Scheduled
17.6d / 2.0d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
56.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Reschedule
3.3d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/21/2026 SYoung - Matthew Vetrano (BIOMED) sent me an email and told me on site that this machine was already inspected by Ryan Lewis back on 02/04/2026. A postponement form was attached so Matthew could locate that machine and provide me with the pictures of it being completed. I was not able to do this myself on site because Matthew could not locate this machine.

04/15/2026 RArnold - Dispatching to Solomon for 04/21 for walk in

04/14/2026 Called alled 434-409-0563 for Aven. Left a message offering FSE for 4/21-4/22. Followed up with Email offering same to Aven at kav6se@uvahealth.org 04/09/2026 RArnold - Called 434-409-0563 for Aven. Left a message. Sending another email: kav6se@uvahealth.org ... 04/09/2026 RArnold - Called 434-422-0941 for Matt Vetrano. (included in email thread). He is going to text me Aven's number in about 30 min. ... 04/09/2026 RArnold - Called (434) 924-2879 for Tea Arapovic. (included in email thread). Left a message. ... 04/09/2026 RArnold - Called 14349243627 asked for biomed. Asked for Aven, was sent to the University and the hospital. ... 04/01/2026 RArnold - Called 14349243627 asked for biomed. Asked for Matthew Frank. He is no longer with this site. New Biomed of Aven but he is not in till friday. Sending email. kav6se@uvahealth.org ... 04/01/2026 RArnold - Called (434) 465-0098 for Matthew. Left a message. ... 01/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th ... 01/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org

🔧 Work Performed
Customer signed postponement form- attached
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:34 PM
Work Order: WO-01324656
Type: FCO
Priority: PC
4.8 business days
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 18.0 business days
📅
3 Dispatch Scheduled Jan 7, 10:13 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
🚨 10.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 20, 5:04 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 13d 6h
2.9 business days
📅
2 Dispatch Scheduled Jan 22, 11:16 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 18h
📅
Dispatch Scheduled by Rich Fosbury Jan 22, 11:22 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
3.0 business days
🆕
Status: Entered by Rich Fosbury Jan 26, 5:19 PM
From: Scheduled
To: Entered
Duration in Previous: 4d 6h
👷
2 Technician Assigned Jan 27, 9:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 15h 57m
🚨 56.0 business days
Status: Ready for Release by Rebecca Arnold Apr 14, 11:57 AM
From: Assigned
To: Ready for Release
Duration in Previous: 77d 1h
2.0 business days
👷
3 Technician Assigned Apr 15, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-21T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 3h
⚠️ 5.0 business days
🔧
3 Status: Tech On Site Apr 21, 5:47 PM
Status: Tech On Site → Labor Added → Status: Reschedule
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🔄
Status: Reschedule by Solomon Young
From: Tech On Site
To: Reschedule
Duration in Previous: 2m
3.8 business days
✔️
Status: Completed by Fady Messak Apr 24, 12:22 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 2d 18h, 0m
⚠️ 6.0 business days
⏱️
2 Labor Added May 1, 10:38 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 22h
3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 0h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 27m
⚠️ 5.0 business days
🧾
Invoice Created May 11, 1:30 PM
Invoice Number: SM-260981

Bottlenecks

Entered
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Reschedule
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Solomon Young
Scheduled
N/A
Created
Dec 9, 5:34 PM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03194897 Labor Open 0.25 $100.00 Apr 21, 5:49 PM
WL-03210666 Labor Open 0.016666666666667 $38.00 May 1, 10:38 AM

Details