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WO-01324665 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Feb 7, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Tech Off Site (Feb 7)
⏸ 22d excluded (parts wait + holding)
✓ SLA Met (79d early)
Dispatch 5.4d
Holding 17.8d (excluded)
Coordinators 24.3d
Field Work 1.0d
Billing 15.4d
✓ SLA Met
Dispatch
5.4 days
Over SLA
Holding (excluded from total)
17.8 days
Coordinators
24.3 days
Over SLA
Field Work
1.0 days
Billing
15.4 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Feb 8, 2026 (78 days early)
📅
43.2 days Total Age
⏱️
17.8d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
41.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 (current) Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324670 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324678 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Invoiced
FCO • Solomon Young
Created: Dec 9, 2025 • Closed: Apr 24, 2026
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 17.8 days stuck in "Ready for Release"
⏱️
Total Delay 41.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.4d / 0.5d SLA
Ready for Release
17.8d
Scheduled
13.0d / 2.0d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
9.0d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/06/2026 RFosbury dispatch to Ryan L

1/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th

1/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI STARTED
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:42 PM
Work Order: WO-01324665
Type: FCO
Priority: PC
⏳ 4.8 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 18.0 business days
📅
▶
3 Dispatch Scheduled Jan 7, 9:34 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
🚨 10.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 20, 5:03 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 13d 7h
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Jan 22, 11:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-09T00:00:00.000+0000, 2026-02-09T05:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Jan 22, 11:20 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
⏳ 3.0 business days
✅
Status: Ready for Release by Rich Fosbury Jan 26, 5:17 PM
From: Scheduled
To: Ready for Release
Duration in Previous: 4d 6h
🆕
Status: Entered by Rich Fosbury Jan 26, 5:23 PM
From: Ready for Release
To: Entered
Duration in Previous: 6m
👷
▶
2 Technician Assigned Jan 27, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 15h 51m
⚠️ 9.0 business days
📅
▶
2 Dispatch Scheduled Feb 6, 8:04 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 9d 22h
🔧
Status: Tech On Site by Ryan Lewis Feb 6, 8:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17m
⏱️
Labor Added Feb 6, 7:31 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Feb 7, 6:48 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Ryan Lewis
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1d 10h, 0m
🏁
Status: Closed by Ryan Lewis Feb 7, 7:16 PM
From: Completed
To: Closed
Duration in Previous: 26m
⚠️ 5.0 business days
⏱️
Labor Added Feb 13, 10:24 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 13, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
🚨 15.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 21h
🧾
▶
2 Invoice Created Mar 5, 11:04 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Entered
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.8 business hours
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 6, 8:00 AM
Created
Dec 9, 5:42 PM
Invoice #
SM-255622

Work Details (5)

Name Type Status Qty Amount Date
WL-03096109 Labor Open 1 $100.00 Feb 6, 7:31 PM
WL-03096735 Labor Open 7.75 $525.00 Feb 7, 6:48 PM
WL-03096736 Expenses Open 1 $126.50 Feb 7, 6:48 PM
WL-03096737 Travel Open 401 $0.00 Feb 7, 6:48 PM
WL-03104756 Labor Open 0.016666666666667 $38.00 Feb 13, 10:24 AM

Details