-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay43.5 days stuck in "Ready for Release"
⏱️
Total Delay51.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
43.5d
Ready for Scheduling
37.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Reschedule
9.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.1d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/10/2026 JJones - The unit was in use. A postponement form has been completed and submitted.
04/07/2026 MKlose Rharris: Received email from POC Michael Heim confimred Jordan for onsite Thursday 4/9- 4/10
04/07/2026 mklose Rharris: Emailed Michael Heim Michael.Heim@trimedx.com to offer Jordan for remediation of 13 devices April 9th and 10th waiting for confirmation of dates.
02/16/2026 mklose email poc offer Phil Tuesday Feb 24th
02/12/2026 MHamersley - recd email from Michael, confirming FSE onsite beginning Monday, February 16th; included Michael Heim (Senior Technician) and Nadya Jimenez (Biomed Technician) to assist with coordination. Michael.Heim@trimedx.com & Nadya.Jimenez@trimedx.com ... 02/12/2026 mklose - email poc offer fse feb 16 ... 01/05/2026 MHamersley - called 512-557-5477, spoke to Henry, POC; sending him f/u email: henry.smith@trimedx.com ... 12/10/2025 MHamersley - called 512-557-5477, Henry Smith, call went to VM/LM; sent email: henry.smith@trimedx.com; called 512-324-0000, Dell Children's Medical Center, xfer to Bio Med, Kayla, Trimedx, will pass on msg to site manager;
🔧Work Performed
FMI 32097 Refused – Customer Refused FMI
🔍Technician Findings
FMI 32097 Refused – Customer Refused FMI
⚠️Problem Description
-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email_Response Confirmed
Completed Feb 12, 2026
02/12/2026 MHamersley - recd email from Michael, confirming FSE onsite beginning Monday, February 16th
PDF
FMI postponement letter - Dell Children's (Signed)
Apr 13, 2026
PDF
Rejection of Medical Device Correction - Dell's Childrens (Signed)
Apr 23, 2026
Timeline
📞
Case Linked Dec 10, 9:48 AM
Case Number:00550511
Subject:GE FMI 32097 - Dell Childrens
Status:Closed
📋
Work Order Created Dec 10, 11:55 AM
Work Order:WO-01324761
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mary HamersleyDec 10, 2:41 PM
From:Entered
To:Ready for Release
Duration in Previous:2h 45m
🚨44.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 12, 6:01 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:64d 3h
🚨37.7 business days
👷
▶
2
Status: Assigned Apr 7, 4:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhonda Harris
Technician:Jordan Jones
🗓️
▶
2
Status: Scheduled Apr 7, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For:2026-04-09T12:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
Labor Added Apr 11, 12:52 PM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Jordan Jones
From:Scheduled
To:Reschedule
Duration in Previous:3d 20h
⚠️8.8 business days
⏱️
▶
2
Labor Added Apr 23, 6:02 AM
Labor Added → Status: Completed
✔️
Status: Completed by Jordan Jones
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:11d 17h, 0m
⏳3.0 business days
⏱️
Labor Added Apr 27, 3:14 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyApr 27, 3:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 9h
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 28, 3:34 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 0h, 0m
⚠️6.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 19h
💰
Status: Invoiced by Timothy AmburgeyMay 5, 11:24 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:27m
⚠️5.0 business days
🧾
Invoice Created May 11, 12:50 PM
Invoice Number:SM-260981
Bottlenecks
Ready for Scheduling
Duration: 37.1 business days (threshold: 1.0 business days)
Exceeded by 36.1 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)