-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay43.5 days stuck in "Ready for Release"
⏱️
Total Delay56.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
43.5d
Ready for Scheduling
37.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
27.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
5.0d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/07/2026 MKlose Rharris: Received email from POC Michael Heim confimred Jordan for onsite Thursday 4/9- 4/10
04/07/2026 mklose Rharris: Emailed Michael Heim Michael.Heim@trimedx.com to offer Jordan for remediation of 13 devices April 9th and 10th waiting for confirmation of dates.
02/16/2026 mklose email poc offer Phil Tuesday Feb 24th
02/12/2026 MHamersley - recd email from Michael, confirming FSE onsite beginning Monday, February 16th; included Michael Heim (Senior Technician) and Nadya Jimenez (Biomed Technician) to assist with coordination. Michael.Heim@trimedx.com & Nadya.Jimenez@trimedx.com ... 02/12/2026 mklose - email poc offer fse feb 16 ... 01/05/2026 MHamersley - called 512-557-5477, spoke to Henry, POC; sending him f/u email: henry.smith@trimedx.com ... 12/10/2025 MHamersley - called 512-557-5477, Henry Smith, call went to VM/LM; sent email: henry.smith@trimedx.com; called 512-324-0000, Dell Children's Medical Center, xfer to Bio Med, Kayla, Trimedx, will pass on msg to site manager;
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01324778
Account: GE Healthcare FMI
Customer Case Number: 1-556706089341
Location: Dell Childrens
Address: 4900 Mueller Blvd, Austin, TX 78723
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23450044SA
Contact Name: Henry Smith
Contact Phone: (512) 557-54
PDF
TAB23450044SA_Screw 1
Apr 13, 2026
PDF
TAB23450044SA_Product Label
Apr 13, 2026
PDF
TAB23450044SA_Screw 2
Apr 13, 2026
Timeline
📞
Case Linked Dec 10, 9:48 AM
Case Number:00550511
Subject:GE FMI 32097 - Dell Childrens
Status:Closed
📋
Work Order Created Dec 10, 12:08 PM
Work Order:WO-01324778
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mary HamersleyDec 10, 2:41 PM
From:Entered
To:Ready for Release
Duration in Previous:2h 32m
🚨44.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 12, 6:01 PM