-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay43.5 days stuck in "Ready for Release"
⏱️
Total Delay53.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
43.5d
Ready for Scheduling
37.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
24.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/07/2026 MKlose Rharris: Received email from POC Michael Heim confimred Jordan for onsite Thursday 4/9- 4/10
04/07/2026 mklose Rharris: Emailed Michael Heim Michael.Heim@trimedx.com to offer Jordan for remediation of 13 devices April 9th and 10th waiting for confirmation of dates.
02/16/2026 mklose email poc offer Phil Tuesday Feb 24th
02/12/2026 MHamersley - recd email from Michael, confirming FSE onsite beginning Monday, February 16th; included Michael Heim (Senior Technician) and Nadya Jimenez (Biomed Technician) to assist with coordination. Michael.Heim@trimedx.com & Nadya.Jimenez@trimedx.com ... 02/12/2026 mklose - email poc offer fse feb 16 ... 01/05/2026 MHamersley - called 512-557-5477, spoke to Henry, POC; sending him f/u email: henry.smith@trimedx.com ... 12/10/2025 MHamersley - called 512-557-5477, Henry Smith, call went to VM/LM; sent email: henry.smith@trimedx.com; called 512-324-0000, Dell Children's Medical Center, xfer to Bio Med, Kayla, Trimedx, will pass on msg to site manager;
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01324766
Account: GE Healthcare FMI
Customer Case Number: 1-556706089054
Location: Dell Childrens
Address: 4900 Mueller Blvd, Austin, TX 78723
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23200026SA
Contact Name: Henry Smith
Contact Phone: (512) 557-54
PDF
TAB23200026SA_Product Label
Apr 13, 2026
PDF
TAB23200026SA_Screw 2
Apr 13, 2026
PDF
TAB23200026SA_Screw 1
Apr 13, 2026
Timeline
📞
Case Linked Dec 10, 9:48 AM
Case Number:00550511
Subject:GE FMI 32097 - Dell Childrens
Status:Closed
📋
Work Order Created Dec 10, 11:59 AM
Work Order:WO-01324766
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mary HamersleyDec 10, 2:41 PM
From:Entered
To:Ready for Release
Duration in Previous:2h 41m
🚨44.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 12, 6:01 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:64d 3h
🚨37.7 business days
👷
▶
2
Technician Assigned Apr 7, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhonda Harris
From:Ready for Scheduling
To:Assigned
Duration in Previous:53d 21h
📅
▶
2
Dispatch Scheduled Apr 7, 4:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhonda Harris
From:Assigned
To:Scheduled
Duration in Previous:9m
⏳4.0 business days
⏱️
Labor Added Apr 11, 7:12 AM
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Jordan JonesApr 11, 8:18 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 15h, 0m
⏳1.0 business days
⏱️
▶
2
Labor Added Apr 13, 11:47 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:2d 3h
💵
Status: Billing Review by Timothy AmburgeyApr 14, 8:47 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:20h 59m, 0m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 15, 8:50 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 0h, 1m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 16, 8:51 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:23h 59m, 0m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 17, 11:21 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 2h, 0m
⏳2.0 business days
💵
▶
2
Status: Billing Review Apr 20, 9:55 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
💵
▶
2
Status: Billing Review Apr 20, 10:41 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 21, 11:05 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 0h, 0m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 22, 11:07 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 0h, 0m
🚨10.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:12d 23h
💰
Status: Invoiced by Timothy AmburgeyMay 5, 11:24 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:27m
⚠️5.0 business days
🧾
Invoice Created May 11, 12:49 PM
Invoice Number:SM-260981
Bottlenecks
Ready for Scheduling
Duration: 37.1 business days (threshold: 1.0 business days)
Exceeded by 36.1 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)