-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay43.5 days stuck in "Ready for Release"
⏱️
Total Delay53.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
43.5d
Ready for Scheduling
37.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
23.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/07/2026 MKlose Rharris: Received email from POC Michael Heim confimred Jordan for onsite Thursday 4/9- 4/10
04/07/2026 mklose Rharris: Emailed Michael Heim Michael.Heim@trimedx.com to offer Jordan for remediation of 13 devices April 9th and 10th waiting for confirmation of dates.
02/16/2026 mklose email poc offer Phil Tuesday Feb 24th
02/12/2026 MHamersley - recd email from Michael, confirming FSE onsite beginning Monday, February 16th; included Michael Heim (Senior Technician) and Nadya Jimenez (Biomed Technician) to assist with coordination. Michael.Heim@trimedx.com & Nadya.Jimenez@trimedx.com ... 02/12/2026 mklose - email poc offer fse feb 16 ... 01/05/2026 MHamersley - called 512-557-5477, spoke to Henry, POC; sending him f/u email: henry.smith@trimedx.com ... 12/10/2025 MHamersley - called 512-557-5477, Henry Smith, call went to VM/LM; sent email: henry.smith@trimedx.com; called 512-324-0000, Dell Children's Medical Center, xfer to Bio Med, Kayla, Trimedx, will pass on msg to site manager;
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
-FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Live Call_Followed Up With Email
Completed Jan 5, 2026
01/05/2026 MHamersley - called 512-557-5477, spoke to Henry, POC; sending him f/u email: henry.smith@trimedx.com
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Dell Childrens - Austin, TX - WO-01324775
Completed Dec 10, 2025
To: henry.smith@trimedx.com
CC: central.scheduling@emsar.com; erin.martin@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Dell Childrens - Austin, TX - WO-01324775
Body:
Good Afternoon,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Giraffe OmniBed and Giraffe OmniBed Carestation devices. The installed
📞
Live Call_Left Message
Completed Dec 10, 2025
12/10/2025 MHamersley - called 512-324-0000, Dell Children's Medical Center, xfer to Bio Med, Kayla, Trimedx, will pass on msg to site manager;
📞
Live Call_Left Message
Completed Dec 10, 2025
12/10/2025 MHamersley - called 512-557-5477, Henry Smith, call went to VM/LM
Work Order: WO-01324775
Account: GE Healthcare FMI
Customer Case Number: 1-556706089259
Location: Dell Childrens
Address: 4900 Mueller Blvd, Austin, TX 78723
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23450039SA
Contact Name: Henry Smith
Contact Phone: (512) 557-54
PDF
TAB23450039SA_Product Label
Apr 13, 2026
PDF
TAB23450039SA_Screw 1
Apr 13, 2026
PDF
TAB23450039SA_Screw 2
Apr 13, 2026
Timeline
📞
Case Linked Dec 10, 9:48 AM
Case Number:00550511
Subject:GE FMI 32097 - Dell Childrens
Status:Closed
📋
Work Order Created Dec 10, 12:06 PM
Work Order:WO-01324775
Type:FCO
Priority:PC
✅
Status: Ready for Release by Mary HamersleyDec 10, 2:41 PM
From:Entered
To:Ready for Release
Duration in Previous:2h 34m
🚨44.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 12, 6:01 PM