Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 VA Medical Center — 1695 Kernersville Medical Parkway, Kernersville NC, 27284
Jan 8, 2026 → May 14, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 8 → Jan 8 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 8 → Jan 8 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 8 → Jan 8 | Assigned | ▶ Running | 0 | 0 / 4 |
| Jan 8 → Jan 9 | Scheduled | ▶ Running | 1 | 1 / 4 |
| Jan 9 → Jan 9 | Tech On Site | ▶ Running | 0 | 1 / 4 |
| Jan 9 → Jan 14 | Awaiting Parts | ⏸ Paused | 3 | — |
| Jan 14 → Jan 15 | Ready for Scheduling | ▶ Running | 1 | 2 / 4 |
| Jan 15 → Jan 15 | Assigned | ▶ Running | 0 | 2 / 4 |
| Jan 15 → Jan 16 | Scheduled | ▶ Running | 1 | 3 / 4 |
| Jan 16 → Jan 17 | Tech On Site | ▶ Running | 0 | 3 / 4 |
| Jan 17 → Jan 21 | Awaiting Parts | ⏸ Paused | 2 | — |
| Jan 21 → Jan 21 | Ready for Scheduling | ▶ Running | 0 | 3 / 4 |
| Jan 21 → Jan 30 | Assigned | ▶ Running | 7 | 10 / 4 |
| Jan 30 → Feb 3 | Scheduled | ▶ Running | 2 | 12 / 4 |
| Feb 3 → Feb 3 | Tech On Site | ▶ Running | 0 | 12 / 4 |
5/22/26 NSuarez Chattered tech placed work order WO-01334705 in correction since no SRA has been attached from Todd with the correct SRA that needs to be filled out.
5/19/2026 NSuarez SRA for 1/16/26 and 2/03/26 on PG 1 it is missing Technician performing service. Also only check mark one yes or no it has an X on both. PG 5 is serial #V2878102 that should not be filled out for date of 1/16/26 the only date that was serviced was on 3/31/26 by Todd Fogiel.
Todd is Missing SRA for Date of service 3/3/2026, 3/11/2026, 3/31/26 please attach SRA to parent work order.
4/28 KL late closure should not count against tech due to child WO requiring return visit.
4/1/26 SReich
Order No: 764840 Customer PO No: SR1518076 Customer: Midmark No Charge Service Request NO: 1518076 Ship To Name: VA Medical Center Ship To Address: 1695 Kernersville Medical Pkwy Ship To City/State: Kernersville, NC 27284 Waybill (Tracking #): 1ZE444250170501052 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 31-MAR-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-10513-00 SERIAL #: DESCRIPTION: PCB ASSEMBLY, WIRED SCALE CONTROL ADAPTER LINE NO: 2.1 QTY: 1 ITEM: 015-3481-01 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS - SHORT4/1 RI - Email sent to tech to close. Work Performed notes indicate that the work was completed.
3/27 MOwens Replied back to Lisa to schedule the service visit for first available on 3/31 with arrival between 9-10am for the 2 additional child WOs.
1/28 MOwens Called to speak to Lisa Morton. Left a vm for her to call back to schedule the return visit.
1/27 MOwens Called and spoke to Lisa Morton. She received all the additional parts on 1/23. She wants the tech to send a list of the rooms he has not finished the repairs in.
1/26 MOwens Called to speak to Lisa Morton but the location is closed. will call again on 1/27.
1/22 MOwens Called and spoke to Lisa Morton. told her to parts are arriving on 1/23. She asked me to call back on 1/26 to see when we can schedule the return visit next week.
1/21/2026jsells
Ship To Name: VA Medical Center Ship To Address: 1695 Kernersville Medical Pkwy Ship To City/State: Kernersville, NC 27284 Waybill (Tracking #): 1ZE444250172221600 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 21-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 2.1 QTY: 1 ITEM: 015-10513-00 SERIAL #: DESCRIPTION: PCB ASSEMBLY, WIRED SCALE CONTROL ADAPTER LINE NO: 3.1 QTY: 1 ITEM: 015-3540-03 SERIAL #: DESCRIPTION: HARNESS, CAN BUS, 10 IN LINE NO: 4.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD LINE NO: 6.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259075021556 DESCRIPTION: ARS LABEL, ST RT 47 WEST1/30 MOwens Replied back to Lisa to confirm scheduling the visit for 2/3 between 10am-4pm.
1/28 MOwens Called to speak to Lisa Morton. Left a vm for her to call back to schedule the return visit.
1/27 MOwens Called and spoke to Lisa Morton. She received all the additional parts on 1/23. She wants the tech to send a list of the rooms he has not finished the repairs in.
1/26 MOwens Called to speak to Lisa Morton but the location is closed. will call again on 1/27.
1/22 MOwens Called and spoke to Lisa Morton. told her to parts are arriving on 1/23. She asked me to call back on 1/26 to see when we can schedule the return visit next week.
1/15 MOwens Scheduled return visit with Lisa Morton for 1/16 from 9-5.
01/14/2025 SRobinson- Order No: 748402
Customer PO No: SR1518076
Customer: Midmark No Charge
Service Request NO: 1518076
Ship To Name: VA Medical Center
Ship To Address: 1695 Kernersville Medical Pkwy
Ship To City/State: Kernersville, NC 27284
Waybill (Tracking #): 1ZE444250172029328
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 13-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-02 SERIAL #: DESCRIPTION: KIT, 626 MAIN PC BOARD
1/14/26 SReich
Order No: 748190 Customer PO No: SR1518076 Customer: Midmark No Charge Service Request NO: 1518076 Ship To Name: VA Medical Center Ship To Address: 1695 Kernersville Medical Pkwy Ship To City/State: Kernersville, NC 27284 Waybill (Tracking #): 1ZE444250172029328 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 13-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-3481-01 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS - SHORT LINE NO: 2.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD1/14/26 SReich
Your shipment
1ZE444250172029328
Scheduled Delivery
Today, January 14 by 10:30 A.M.
Order No: 748213 Customer PO No: SR1518076 Customer: Midmark No Charge Service Request NO: 1518076 Ship To Name: VA Medical Center Ship To Address: 1695 Kernersville Medical Pkwy Ship To City/State: Kernersville, NC 27284 Waybill (Tracking #): 1ZE444250172029328 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 13-JAN-2026 LINE NO: 1.1 QTY: 4 ITEM: 015-0346-62 SERIAL #: DESCRIPTION: FUSE, TYPE T, SLO-BLO, 6.3A 250V LINE NO: 2.1 QTY: 1 ITEM: 002-10083-02 SERIAL #: DESCRIPTION: KIT, 626 MAIN PC BOARD1/8 MOwens Called and spoke to Lisa Morton. She said tech can go back onsite tomorrow 1/9
1/8 Khardison - Left a vm regarding WO. Advised that a coordinator will call for scheduling.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03059210 | Labor | Open | 2.5 | $0.00 | Jan 9, 8:17 AM |
| WL-03059211 | Labor | Open | 0.33333333333333 | $55.00 | Jan 9, 8:17 AM |
| WL-03059212 | Travel | Open | 110 | $0.00 | Jan 9, 8:17 AM |
| WL-03059294 | Labor | Open | 1 | $110.00 | Jan 9, 10:24 AM |
| WL-03068967 | Labor | Open | 0.75 | $82.50 | Jan 16, 8:57 PM |
| WL-03089799 | Labor | Open | 4 | $440.00 | Feb 3, 4:23 PM |