Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 VA Medical Center — 1695 Kernersville Medical Parkway, Kernersville NC, 27284
Jan 8, 2026 → Mar 11, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 8 → Jan 8 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 8 → Jan 8 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 8 → Jan 9 | Scheduled | ▶ Running | 1 | 1 / 4 |
| Jan 9 → Jan 14 | Awaiting Parts | ⏸ Paused | 3 | — |
| Jan 14 → Jan 15 | Ready for Scheduling | ▶ Running | 1 | 2 / 4 |
| Jan 15 → Jan 15 | Assigned | ▶ Running | 0 | 2 / 4 |
| Jan 15 → Jan 16 | Scheduled | ▶ Running | 1 | 3 / 4 |
| Jan 16 → Jan 17 | Tech On Site | ▶ Running | 0 | 3 / 4 |
| Jan 17 → Jan 21 | Awaiting Parts | ⏸ Paused | 2 | — |
| Jan 21 → Jan 21 | Ready for Scheduling | ▶ Running | 0 | 3 / 4 |
| Jan 21 → Jan 30 | Assigned | ▶ Running | 7 | 10 / 4 |
| Jan 30 → Feb 3 | Scheduled | ▶ Running | 2 | 12 / 4 |
| Feb 3 → Feb 3 | Tech On Site | ▶ Running | 0 | 12 / 4 |
| Feb 3 → Feb 3 | Awaiting Parts | ⏸ Paused | 0 | — |
| Feb 3 → Feb 4 | Reschedule | ▶ Running | 1 | 13 / 4 |
| Feb 4 → Feb 5 | Awaiting Parts | ⏸ Paused | 1 | — |
| Feb 5 → Feb 5 | Ready for Scheduling | ▶ Running | 0 | 13 / 4 |
| Feb 5 → Feb 6 | Assigned | ▶ Running | 1 | 14 / 4 |
| Feb 6 → Feb 6 | Completed | ▶ Running | 0 | 14 / 4 |
| Feb 6 → Feb 12 | Assigned | ▶ Running | 4 | 18 / 4 |
| Feb 12 → Feb 23 | Scheduled | ▶ Running | 6 | 24 / 4 |
| Feb 23 → Feb 23 | Tech On Site | ▶ Running | 0 | 24 / 4 |
| Feb 23 → Feb 23 | Awaiting Parts | ⏸ Paused | 0 | — |
| Feb 23 → Feb 26 | Ready for Scheduling | ▶ Running | 3 | 27 / 4 |
| Feb 26 → Mar 2 | Assigned | ▶ Running | 2 | 29 / 4 |
| Mar 2 → Mar 3 | Scheduled | ▶ Running | 1 | 30 / 4 |
| Mar 3 → Mar 4 | Tech On Site | ▶ Running | 1 | 31 / 4 |
| Mar 4 → Mar 5 | Awaiting Parts | ⏸ Paused | 1 | — |
| Mar 5 → Mar 6 | Ready for Scheduling | ▶ Running | 1 | 32 / 4 |
| Mar 6 → Mar 6 | Assigned | ▶ Running | 0 | 32 / 4 |
| Mar 6 → Mar 12 | Scheduled | ▶ Running | 4 | 36 / 4 |
5/22 NSuarez you are Missing SRA for Date of service 3/3/2026, 3/11/2026, 3/31/26 please attach SRA to parent work order WO-01334700.
You need to fill out for Serial #V2879686 date of service 3/3/2026 & 3/11/2026, Serial #V2878102 date of service 3/31/2026. Serial #V2877330 date of service 3/31/2026
last page with Date of service 3/31/2026 and signature.
3/16 NSuarez awaiting on parent wo.
3/6 MOwens Sent FU email to Lise to schedule the return visit for 3/11 from 12:30-4pm.
3/5/26 SReich
Your shipment
1ZE444250170333716
Scheduled Delivery
Today, March 05 by 10:30 A.M.
Your package has arrived at a local UPS location and is being processed for delivery.
Order No: 759115 Customer PO No: SR1518076 Customer: Midmark No Charge Service Request NO: 1518076 Ship To Name: VA Medical Center Ship To Address: 1695 Kernersville Medical Pkwy Ship To City/State: Kernersville, NC 27284 Waybill (Tracking #): 1ZE444250170333716 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 04-MAR-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10083-02 SERIAL #: DESCRIPTION: KIT, 626 MAIN PC BOARD LINE NO: 2.1 QTY: 1 ITEM: 002-10066-01 SERIAL #: DESCRIPTION: KIT, MIDMARK BACK ACTUATOR MOTOR LINE NO: 3.1 QTY: 1 ITEM: 002-10094-01 SERIAL #: DESCRIPTION: KIT, MIDMARK BASE ACTUATOR MOTOR3/2 MOwens Sent reply back to Lisa that the return visit will be on 3/3 with arrival between 9-10am.
RM 2442
2/27 MOwens Sent email to Lisa Morton letting her know the return visit would be scheduled for either 3/3 or 3/4. I will call her on Mon. 3/2 to confirm the date.
2/23/2026jsells
Ship To Name: VA Medical Center Ship To Address: 1695 Kernersville Medical Pkwy Ship To City/State: Kernersville, NC 27284 Waybill (Tracking #): 1ZE444250172217884 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 23-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-3506-00 SERIAL #: DESCRIPTION: PCB ASSY, PASSIVE PFC PS LINE NO: 2.1 QTY: 1 ITEM: 015-3538-00 SERIAL #: DESCRIPTION: POWER SUPPLY JUMPER CABLE LINE NO: 3.1 QTY: 1 ITEM: 015-3480-00 SERIAL #: DESCRIPTION: FILTERED AC POWER2/15/26 RBerry- Updated delay code to 2C
2/12 Sent a reply back to Lisa to let her know the first opening on the tech's schedule is 2/23. Lisa replied back that was okay for the visit.
2/11 MOwens Called to speak to Lisa Morton. Left a vm for her to call back.
In Rm 2442
2/6 MOwens Sent email to Lisa Morton asking for her to confirm she received the parts.
2/6/26 RBerry- Received teams message from tech sup that he accidentally marked WO as serviced. Updated to assigned status and removed serviced date and time.
02/05/2026 Emartin
Order No: 753240
Customer PO No: SR1518076
Customer: Midmark No Charge
Service Request NO: 1518076
Ship To Name: VA Medical Center
Ship To Address: 1695 Kernersville Medical Pkwy
Ship To City/State: Kernersville, NC 27284
Waybill (Tracking #): 1ZE444250144262824
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 04-FEB-2026
LINE NO: 1.1 QTY: 5 ITEM: 015-0346-62 SERIAL #: DESCRIPTION: FUSE, TYPE T, SLO-BLO, 6.3A 250V
2/4/26 RBerry- Flipped WO back to awaiting parts status. Tech ordered parts from Midmark. Wo was placed into reschedule status but we have not received tracking yet.
1/30 MOwens Replied back to Lisa to confirm scheduling the visit for 2/3 between 10am-4pm.
1/28 MOwens Called to speak to Lisa Morton. Left a vm for her to call back to schedule the return visit.
1/27 MOwens Called and spoke to Lisa Morton. She received all the additional parts on 1/23. She wants the tech to send a list of the rooms he has not finished the repairs in.
1/26 MOwens Called to speak to Lisa Morton but the location is closed. will call again on 1/27.
1/22 MOwens Called and spoke to Lisa Morton. told her to parts are arriving on 1/23. She asked me to call back on 1/26 to see when we can schedule the return visit next week.
1/15 MOwens Scheduled return visit with Lisa Morton for 1/16 from 9-5.
01/14/2025 SRobinson- Order No: 748402
Customer PO No: SR1518076
Customer: Midmark No Charge
Service Request NO: 1518076
Ship To Name: VA Medical Center
Ship To Address: 1695 Kernersville Medical Pkwy
Ship To City/State: Kernersville, NC 27284
Waybill (Tracking #): 1ZE444250172029328
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 13-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-02 SERIAL #: DESCRIPTION: KIT, 626 MAIN PC BOARD
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03059243 | Labor | Open | 0.75 | $110.00 | Jan 9, 9:24 AM |
| WL-03069005 | Labor | Open | 1.25 | $137.50 | Jan 16, 9:11 PM |
| WL-03089797 | Parts | Open | 3 | $0.00 | Feb 3, 4:18 PM |
| WL-03089798 | Expenses | Open | 1 | $0.00 | Feb 3, 4:18 PM |
| WL-03115941 | Labor | Open | 2.5 | $0.00 | Feb 23, 9:44 AM |
| WL-03115942 | Travel | Open | 108 | $110.00 | Feb 23, 9:44 AM |
| WL-03116019 | Labor | Open | 2 | $220.00 | Feb 23, 10:44 AM |
| WL-03129015 | Labor | Open | 0.5 | $0.00 | Mar 3, 9:14 PM |
| WL-03129016 | Labor | Open | 2 | $220.00 | Mar 3, 9:14 PM |
| WL-03129017 | Travel | Open | 22 | $0.00 | Mar 3, 9:14 PM |
| WL-03129018 | Travel | Open | 22 | $110.00 | Mar 3, 9:14 PM |
| WL-03129019 | Labor | Open | 0.5 | $0.00 | Mar 3, 9:14 PM |
| WL-03140323 | Labor | Open | 0.25 | $0.00 | Mar 11, 8:30 PM |
| WL-03140324 | Labor | Open | 0.5 | $0.00 | Mar 11, 8:30 PM |
| WL-03140325 | Travel | Open | 22 | $0.00 | Mar 11, 8:30 PM |
| WL-03140326 | Travel | Open | 8 | $110.00 | Mar 11, 8:30 PM |
| WL-03140327 | Labor | Open | 2.5 | $275.00 | Mar 11, 8:30 PM |