Midmark Service Request Dispatch Authorization - WO-00145631
Closed
Zone 1
Dispatch Type Repair Email lisa.morton@va.gov
PROBLEM SUMMARY
WD / three tables with scale issues, one with base function issues
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Primary Delay36.7 days stuck in "07e-Partial Project"
⏱️
Total Delay13.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
9.9d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
36.7d
Ready to Bill
1.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/27 MOwens Replied back to Lisa to schedule the service visit for first available on 3/31 with arrival between 9-10am. FSE will confirm this chair's function.
3/18 MOwens Lisa replied back that this exam chair is working properly.
3/16 MOwens Sent a email to Lisa Morton about scheduling the visit for this exam chair repair
🔧Work Performed
Unit of inspected
Unit cycle tested
Unit passed
🔍Technician Findings
Unit located
⚠️Problem Description
Zone 1
PROBLEM SUMMARY
WD / three tables with scale issues, one with base function issues
ADDITIONAL NOTES
2/3/26 - REVISED: Adding serial number V2877330 to SR Original - REVISED - DO NOT DUPLICATE - ADDING SERIAL
V2878102 AND V2879694*********For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
Email:FW: VA Med Ctr Kernersville Nc Additional Midmark Exam Chair Repair
Completed Mar 24, 2026
From: Clara.Morton@va.gov
To: mowens@emsar.com
Good morning, according to Orlando the chair is working properly.Thank you, Clara Lisa MortonBiomedical Engineering1695 Kernersville Medical ParkwayKernersville, NC 27284336-515-5000 ext. 21475 Customer Satisfaction Survey: Let Us Know How We Are Doing! From: Parker, Orlando N. SBYVAMC <Orlando.Parker@va.gov> Sent: Tuesday, March 17, 2026 9:32 AMTo: Morton, Clara L SBYVAMC <Clara.Morton@va.gov>Subject: RE: VA Med Ctr Kernersville Nc Ad
📧
Email:VA Med Ctr Kernersville Nc Additional Midmark Exam Chair Repair
Completed Mar 16, 2026
From: mowens@emsar.com
To: clara.morton@va.gov
Lisa
I received the additional work order for this SN V2878102. That needs to be looked at by Todd. I can get him onsite on this Thurs. 3/19 after 1pm if this works for you?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01359555 - Repair - DD: 3/20/2026 - - 626 (Series) Chair - Kernersville - VA Medical Center
Mar 31, 2026 9:00am – 11:00am
Work Order: WO-01359555
Account: MIDMARK
Customer Case Number: SR 1518076
Location: VA Medical Center
Address: 1695 Kernersville Medical Parkway, Kernersville, NC 27284
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2878102
Contact Name: Lisa Morton
Contact Phone: (336) 515-5000 x2147
Timeline
📞
Case Linked Jan 8, 10:57 AM
Case Number:00557102
Subject:Midmark Service Request Dispatch Authorization - WO-00145631