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WO-01334708 ↗ ServiceMax

MIDMARK • Repair • P4

📍 VA Medical Center — 1695 Kernersville Medical Parkway, Kernersville NC, 27284

Jan 8, 2026 → Jan 9, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 14, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Completed
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Jan 8, 2026 Invoiced: Jan 9, 2026
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0 / 4
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0 / 4
Jan 8 → Jan 9 Scheduled ▶ Running 1 1 / 4
Jan 9 → Jan 9 Tech On Site ▶ Running 0 1 / 4
Jan 9 → Jan 9 Completed ▶ Running 0 1 / 4
Dispatch 0.0d
Coordinators 1.7d
Field Work 0.2d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Field Work
0.2 days
Billing
1.6 days
Over SLA
Created: Jan 8, 2026 Due: Jan 20, 2026 Completed: Jan 9, 2026 (11 days early)
📅
1.6 days Total Age
⏱️
92.0d in 07e-Partial Project Longest Stage
🔄
13 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557102
Midmark Service Request Dispatch Authorization - WO-00145631
Closed
Zone 1 Dispatch Type Repair Email lisa.morton@va.gov PROBLEM SUMMARY WD / three tables with scale issues, one with base function issues ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Morton
Owner
Kimberly Hardison
Created
Jan 8, 2026
Work Orders from this Case (7)
WO-01334700 Invoiced
Repair • Christopher Morning
Created: Jan 8, 2026 • Closed: May 14, 2026
WO-01334705 Invoiced
Repair • Todd Fogiel
Created: Jan 8, 2026 • Closed: Mar 11, 2026
WO-01334708 (current) Invoiced
Repair • Christopher Morning
Created: Jan 8, 2026 • Closed: Jan 9, 2026
WO-01334710 Invoiced
Repair • Christopher Morning
Created: Jan 8, 2026 • Closed: Jan 9, 2026
WO-01335242 Invoiced
Repair • Christopher Morning
Created: Jan 9, 2026 • Closed: Jan 16, 2026
WO-01359555 Invoiced
Repair • Todd Fogiel
Created: Mar 16, 2026 • Closed: Mar 31, 2026
WO-01362169 Invoiced
Repair • Christopher Morning
Created: Mar 26, 2026 • Closed: May 8, 2026
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay 92.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
94.7d
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2025 SRobinson- Order No: 748402


Customer PO No: SR1518076


Customer: Midmark No Charge


Service Request NO: 1518076


Ship To Name: VA Medical Center


Ship To Address: 1695 Kernersville Medical Pkwy    


Ship To City/State: Kernersville, NC 27284


Waybill (Tracking #): 1ZE444250172029328


Carrier: UPS-Air-Next Day Air


The following items have shipped from Midmark Corporation on: 13-JAN-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10083-02 SERIAL #: DESCRIPTION: KIT, 626 MAIN PC BOARD

1/12/26 NSuarez Awaiting on WO.

1/12/26 NSuarez chattered Kimberly to add Serial # that is missing on WO.

🔧 Work Performed
1-9-26 CTM - Noticed cords from hand control was stuck under shroud . Removed cords from shroud . TESTED PASS . Notified Lisa Morton of findings and completion .
🔍 Technician Findings
1-9-26 CTM - Perform repair on Midmark table . Notify Lisa Morton on findings and completion.,
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY WD / three tables with scale issues, one with base function issues ADDITIONAL NOTES 2/3/26 - REVISED: Adding serial number V2877330 to SR Original - REVISED - DO NOT DUPLICATE - ADDING SERIAL V2878102 AND V2879694*********For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Jan 8, 10:57 AM
Case Number: 00557102
Subject: Midmark Service Request Dispatch Authorization - WO-00145631
Status: Closed
📋
▶
2 Work Order Created Jan 8, 2:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Jan 8, 3:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-09T15:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 59m
🔧
Status: Tech On Site by Christopher Morning Jan 9, 8:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 2m
⏱️
Labor Added Jan 9, 8:41 AM
Type: Labor
Status: Open
Qty: 0.16666666666667
✔️
Status: Completed by Christopher Morning Jan 9, 9:45 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 14m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Nancy Suarez Jan 12, 1:07 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 3h
📋
Status: 07e-Partial Project by Nancy Suarez Jan 12, 1:28 PM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 20m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Jan 14, 8:56 AM
From: 07e-Partial Project
To: Ready for Scheduling
Duration in Previous: 1d 19h
📋
Status: 07e-Partial Project by Sherry Reich Jan 14, 10:21 AM
From: Ready for Scheduling
To: 07e-Partial Project
Duration in Previous: 1h 25m
🚨 92.0 business days
📄
Status: Ready to Bill by Nancy Suarez May 26, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 132d 3h
💵
▶
2 Status: Billing Review May 26, 3:21 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Nancy Suarez
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending May 27, 4:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-263064

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00557102
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Christopher Morning
Scheduled
Jan 9, 10:00 AM
Created
Jan 8, 2:28 PM
Invoice #
SM-263064

Work Details (1)

Name Type Status Qty Amount Date
WL-03059223 Labor Open 0.16666666666667 $110.00 Jan 9, 8:41 AM

Details