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WO-01337270 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYU Langone Hospital Long Island — 259 1st St, Mineola NY, 11501

Jan 12, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (65 biz days early)
Active: 8 biz days
🕐 Clock stopped: Tech Off Site (Jan 24, 2026)
8d
▶ Clock Running
Status: Created
Jan 12 → Jan 23, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 12, 2026 Tech Off Site: Jan 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 23 Created ▶ Running 8 8
Jan 23 → Jan 23 Scheduled ▶ Running 0 8
Jan 23 → Jan 24 Tech On Site ▶ Running 0 8
Dispatch 9.0d
Coordinators 0.0d
Field Work 5.5d
Billing 3.0d
✓ SLA Met
Dispatch
9.0 days
Over SLA
Coordinators
0.0 days
Field Work
5.5 days
Over SLA
Billing
3.0 days
Over SLA
Created: Jan 12, 2026 Due: Apr 27, 2026 Completed: Jan 30, 2026 (87 days early)
📅
14.0 days Total Age
⏱️
9.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
14.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558039
GE FMI 32097 - NYU Langone
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
Allison Wolff Mihaltses
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (11)
WO-01337270 (current) Invoiced
FCO • Israel Martell
Created: Jan 12, 2026 • Closed: Jan 30, 2026
WO-01337271 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337273 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337274 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337275 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337277 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337279 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337280 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337282 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337283 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337284 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 9.0 days stuck in "Entered"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/23/2026 RArnold - dispatching to Israel

01/22/2026 RArnold - Called (516) 663-8225 for LaShon Pitter. Left a message. 


01/22/2026 RArnold - Called (646) 761-1966 for Allison. Left a message Sending email. 


01/22/2026 RArnold - Called 15167517510 for Jazmin Sanchez. VM not set up. 

🔧 Work Performed
1/23/2026 - IM - Unable to complete FMI due to due to damage on hinge of the canopy door. Contacted GE Helpdesk to create ticket for resolution. Issue will be handled by GE Field Engineer. Ticket # 1-557083120569.
🔍 Technician Findings
1/23/2026 - IM - Unable to complete FMI due to due to damage on hinge of the canopy door. Contacted GE Helpdesk to create ticket for resolution. Issue will be handled by GE Field Engineer. Ticket # 1-557083120569.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 12, 11:04 AM
Case Number: 00558039
Subject: GE FMI 32097 - NYU Langone
Status: Closed
📋
Work Order Created Jan 12, 11:09 AM
Work Order: WO-01337270
Type: FCO
Priority: PC
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 23, 3:16 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 11d 4h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-23T13:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Jan 23, 3:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7m
🚗
Status: Tech Off Site by Israel Martell Jan 23, 9:41 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 18m
⏱️
7x Labor Added Jan 23, 9:59 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 0.5, 1.5, 22, 7
✔️
Status: Completed by Israel Martell Jan 23, 10:08 PM
From: Tech Off Site
To: Completed
Duration in Previous: 26m
⚠️ 5.2 business days
🏁
Status: Closed by Israel Martell Jan 30, 6:28 PM
From: Completed
To: Closed
Duration in Previous: 6d 20h
⏳ 1.7 business days
⏱️
Labor Added Feb 2, 9:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 9:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252990

Bottlenecks

Entered
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558039
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Jan 23, 8:00 AM
Created
Jan 12, 11:09 AM
Invoice #
SM-252990

Work Details (8)

Name Type Status Qty Amount Date
WL-03077641 Labor Open 1 $0.00 Jan 23, 9:59 PM
WL-03077642 Labor Open 1 $0.00 Jan 23, 9:59 PM
WL-03077643 Labor Open 0.5 $0.00 Jan 23, 9:59 PM
WL-03077644 Labor Open 1.5 $0.00 Jan 23, 9:59 PM
WL-03077645 Expenses Open 1 $0.00 Jan 23, 9:59 PM
WL-03077646 Travel Open 22 $0.00 Jan 23, 9:59 PM
WL-03077647 Travel Open 7 $0.00 Jan 23, 9:59 PM
WL-03087645 Labor Open 0.016666666666667 $38.00 Feb 2, 9:28 AM

Details