FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay37.0 days stuck in "Ready for Release"
⏱️
Total Delay40.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
14.0d / 0.5d SLA
Ready for Release
37.0d
Assigned
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
23.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/25/2026 mklose scheduled Davon march 31st .. 03/23/2026: ARoosa - Sent email to , Jaspinder Ratth about devices in question...03/23/2026: ARoosa - Recvd. email form Moustafa Aly stating,( Please note that Jaspinder Ratth is the new Clinical Engineering manager for NYU LI (Mineola). Please include him in all communications regarding NYU LI alerts and recall efforts. ) Ratth, Jaspinder ... 03/20/2026: ARoosa - Called 646-501-6870, Moustafa Aly, VM/LM follow up with email, Moustafa.Aly@nyulangone.org...03/20/2026: ARoosa - Called (646) 761-1966, Allison Wolff Mihaltses Number has been changed or disconnected per message when called.
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📅
WO-01337271 - FCO - DD: 4/27/2026 - - Giraffe OmniBed - Mineola - NYU Langone Hospital Long Island
Mar 31, 2026 8:00am – 1:00pm
Work Order: WO-01337271
Account: GE Healthcare FMI
Customer Case Number: 1-556702466545
Location: NYU Langone Hospital Long Island
Address: 259 1st St, Mineola, NY 11501
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed
Serial #: TAB24420106SA
Contact Name: LaShon Pitter
Contact Phone: T: (516) 6
JPG
TAB24420106SA_Product Label
Apr 2, 2026
JPG
TAB24420106SA_Right Screw Pic
Apr 2, 2026
JPG
TAB24420106SA_Left Screw Pic
Apr 2, 2026
Timeline
📞
Case Linked Jan 12, 11:04 AM
Case Number:00558039
Subject:GE FMI 32097 - NYU Langone
Status:Closed
📋
Work Order Created Jan 12, 11:10 AM
Work Order:WO-01337271
Type:FCO
Priority:PC
🚨14.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM
From:Entered
To:Ready for Release
Duration in Previous:19d 0h
🚨37.0 business days
👷
▶
2
Status: Assigned Mar 25, 8:36 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Megan Klose
Technician:Davon Cox
🗓️
▶
2
Status: Scheduled Mar 25, 8:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For:2026-03-31T12:00:00.000+0000
⚠️6.0 business days
⏱️
Labor Added Apr 2, 12:02 AM
Type:Labor
Status:Open
Qty:0.5
⏳2.0 business days
✔️
Status: Completed by Davon CoxApr 3, 10:38 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:9d 1h, 0m
⏳3.0 business days
⏱️
Labor Added Apr 7, 1:35 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyApr 7, 1:43 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 3h
💵
▶
2
Status: Billing Review Apr 8, 1:15 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyApr 9, 2:15 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 0h, 0m
💵
Status: Billing Review by Timothy AmburgeyApr 10, 1:55 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:23h 39m, 0m
⏳4.0 business days
💵
▶
2
Status: Billing Review Apr 15, 4:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:3m
🚨15.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:19d 18h
🧾
▶
2
Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:28m
Bottlenecks
Entered
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 14.5 business days (threshold: 1.0 business days)