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WO-01337274 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYU Langone Hospital Long Island — 259 1st St, Mineola NY, 11501

Jan 12, 2026 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 20 biz days
Paused: 37 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
13d
▶ Clock Running
Status: Created
Jan 12 → Jan 31, 2026
13 business days (counted)
Running total: 13 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 25, 2026
37 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 13 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 3, 2026
7 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 12, 2026 Completed: Apr 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 31 Created ▶ Running 13 13
Jan 31 → Mar 25 Ready for Release ⏸ Paused 37 —
Mar 25 → Mar 25 Assigned ▶ Running 0 13
Mar 25 → Apr 3 Scheduled ▶ Running 7 20
Dispatch 14.0d
Holding 37.0d (excluded)
Coordinators 8.0d
Billing 22.9d
✓ SLA Met
Dispatch
14.0 days
Over SLA
Holding (excluded from total)
37.0 days
Coordinators
8.0 days
Over SLA
Billing
22.9 days
Over SLA
Created: Jan 12, 2026 Due: Apr 27, 2026 Completed: Apr 3, 2026 (24 days early)
📅
58.0 days Total Age
⏱️
37.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
40.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00558039
GE FMI 32097 - NYU Langone
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
Allison Wolff Mihaltses
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (11)
WO-01337270 Invoiced
FCO • Israel Martell
Created: Jan 12, 2026 • Closed: Jan 30, 2026
WO-01337271 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337273 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337274 (current) Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337275 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337277 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337279 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337280 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337282 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337283 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
WO-01337284 Invoiced
FCO • Davon Cox
Created: Jan 12, 2026 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Release"
⏱️
Total Delay 40.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
14.0d / 0.5d SLA
Ready for Release
37.0d
Assigned
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
22.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/25/2026 mklose scheduled Davon march 31st .. 03/23/2026: ARoosa - Sent email to , Jaspinder Ratth about devices in question...03/23/2026: ARoosa - Recvd. email form Moustafa Aly stating,( Please note that Jaspinder Ratth is the new Clinical Engineering manager for NYU LI (Mineola). Please include him in all communications regarding NYU LI alerts and recall efforts. ) Ratth, Jaspinder ... 03/20/2026: ARoosa - Called 646-501-6870, Moustafa Aly, VM/LM follow up with email, Moustafa.Aly@nyulangone.org...03/20/2026: ARoosa - Called (646) 761-1966, Allison Wolff Mihaltses Number has been changed or disconnected per message when called.
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 12, 11:04 AM
Case Number: 00558039
Subject: GE FMI 32097 - NYU Langone
Status: Closed
📋
Work Order Created Jan 12, 11:11 AM
Work Order: WO-01337274
Type: FCO
Priority: PC
🚨 14.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 19d 0h
🚨 37.0 business days
👷
▶
4 Technician Assigned Mar 25, 8:36 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 52d 19h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-31T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 4m
⚠️ 6.0 business days
⏱️
Labor Added Apr 2, 12:00 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
✔️
Status: Completed by Davon Cox Apr 3, 10:37 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 1h, 0m
⏳ 3.0 business days
⏱️
Labor Added Apr 7, 1:35 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 7, 1:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
💵
▶
2 Status: Billing Review Apr 8, 1:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 10, 2:26 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 15, 4:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
🚨 15.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 18h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

📞
Case 00558039
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Mar 31, 8:00 AM
Created
Jan 12, 11:11 AM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03170024 Labor Open 0.5 $100.00 Apr 2, 12:00 AM
WL-03176017 Labor Open 0.016666666666667 $38.00 Apr 7, 1:35 PM

Details