FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay37.0 days stuck in "Ready for Release"
⏱️
Total Delay40.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
14.0d / 0.5d SLA
Ready for Release
37.0d
Scheduled
8.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
22.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/25/2026 mklose scheduled Davon march 31st .. 03/23/2026: ARoosa - Sent email to , Jaspinder Ratth about devices in question...03/23/2026: ARoosa - Recvd. email form Moustafa Aly stating,( Please note that Jaspinder Ratth is the new Clinical Engineering manager for NYU LI (Mineola). Please include him in all communications regarding NYU LI alerts and recall efforts. ) Ratth, Jaspinder ... 03/20/2026: ARoosa - Called 646-501-6870, Moustafa Aly, VM/LM follow up with email, Moustafa.Aly@nyulangone.org...03/20/2026: ARoosa - Called (646) 761-1966, Allison Wolff Mihaltses Number has been changed or disconnected per message when called.
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - NYU Langone Hospital Long Island - Mineola, NY - WO-01337273
Completed Mar 23, 2026
To: Jaspinder.Ratth@nyulangone.org
CC: angela.roosa@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - NYU Langone Hospital Long Island - Mineola, NY - WO-01337273
Body:
Hello Japinder,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Giraffe OmniBed and Giraffe OmniBed Carestati
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - NYU Langone Hospital Long Island - Mineola, NY - WO-01337273
Completed Mar 20, 2026
To: Moustafa.Aly@nyulangone.org
CC: angela.roosa@emsar.com; rebecca.arnold@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - NYU Langone Hospital Long Island - Mineola, NY - WO-01337273
Body:
Hello Moustafa,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Giraffe OmniBed and Giraffe OmniBed Carestati
📞
Live Call_Left Message
Completed Mar 20, 2026
03/20/2026: ARoosa - Called 646-501-6870,
Moustafa Aly, VM/LM follow up with email,
Moustafa.Aly@nyulangone.org
📅
WO-01337273 - FCO - DD: 4/27/2026 - - Giraffe OmniBed - Mineola - NYU Langone Hospital Long Island
Mar 31, 2026 8:00am – 1:00pm
Work Order: WO-01337273
Account: GE Healthcare FMI
Customer Case Number: 1-556702466586
Location: NYU Langone Hospital Long Island
Address: 259 1st St, Mineola, NY 11501
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed
Serial #: TAB24420107SA
Contact Name: LaShon Pitter
Contact Phone: T: (516) 6
JPG
TAB24420107SA_Product Label
Apr 1, 2026
JPG
TAB24420107SA_Left Screw Pic
Apr 1, 2026
JPG
TAB24420107SA_Right Screw Pic
Apr 1, 2026
Timeline
📞
Case Linked Jan 12, 11:04 AM
Case Number:00558039
Subject:GE FMI 32097 - NYU Langone
Status:Closed
📋
Work Order Created Jan 12, 11:11 AM
Work Order:WO-01337273
Type:FCO
Priority:PC
🚨14.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM