FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay45.0 days stuck in "Ready for Release"
⏱️
Total Delay20.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Ready for Release
45.0d
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/07/2026 ALuman - dispatch to Jared Heisler to complete 4/14. Email sent to Keith Miller to confirm
04/06/2026 THolmes- Called 4078462266; xfer to BioMed - 4075183571; spoke with Keith and confrmd SN’s for all 6 devices. Confirmed POC Keith Miller email keith.miller@gehealthcare.com ph: 3528010902. no credentialing req., just ask for BioMed when onsite. ...04/02/2026 THolmes- Called 4078462266; 0 xfer to Bio Med - 4075183571, No answ Unable to Leave a message... 03/30/2026 THolmes- Called 4078462266, where call was answered by two operators and the call was then disconnected; Called back two times where operator was still unable to hear me.
🔧Work Performed
Template Name: _Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: _Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01340158
Account: GE Healthcare FMI
Customer Case Number: 1-557084801701
Location: HCA FLORIDA OSCEOLA HOSPITAL
Address: 700 W OAK ST, KISSIMMEE, FL 34741
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23010040SA
Contact Name: Keith Miller
Contact Phon
JPG
TAB23010040SA_Product Label Pic
Apr 19, 2026
JPG
TAB23010040SA_Screw
Apr 19, 2026
Timeline
📞
Case Linked Jan 27, 1:49 PM
Case Number:00562542
Subject:WO Creation Request - GE Healthcare FMI
Status:Closed
📋
Work Order Created Jan 27, 1:59 PM
Work Order:WO-01340158
Type:FCO
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 22h
🚨45.0 business days
📅
Status: Ready for Scheduling by TaVon HolmesApr 6, 2:33 PM