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← WO Overview

WO-01340179 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PIKEVILLE MEDICAL CENTER INC — 911 BYPASS RD, PIKEVILLE KY, 41501

Jan 27, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (34 biz days early)
Active: 17 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
3d
▶ Clock Running
Status: Created
Jan 27 → Jan 31, 2026
3 business days (counted)
Running total: 3 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Feb 18, 2026
12 business days (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 7 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 10, 2026
10 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 27, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 31 Created ▶ Running 3 3
Jan 31 → Feb 18 Ready for Release ⏸ Paused 12 —
Feb 18 → Feb 24 Ready for Scheduling ▶ Running 4 7
Feb 24 → Mar 10 Scheduled ▶ Running 10 17
Dispatch 3.6d
Holding 12.0d (excluded)
Coordinators 15.4d
Field Work 0.0d
Billing 19.3d
✓ SLA Met
Dispatch
3.6 days
Over SLA
Holding (excluded from total)
12.0 days
Coordinators
15.4 days
Over SLA
Field Work
0.0 days
Billing
19.3 days
Over SLA
Created: Jan 27, 2026 Due: Apr 27, 2026 Completed: Mar 10, 2026 (48 days early)
📅
29.6 days Total Age
⏱️
12.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
32.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Case #00562542
WO Creation Request - GE Healthcare FMI
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Keith  Miller
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (7)
WO-01340158 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340164 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 21, 2026
WO-01340169 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340172 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340173 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 21, 2026
WO-01340176 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340179 (current) Invoiced
FCO • Paul Mccormish
Created: Jan 27, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Release"
⏱️
Total Delay 32.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Ready for Release
12.0d
Ready for Scheduling
4.6d / 1.0d SLA
Scheduled
10.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
17.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 DMalloy - Emailed customer advising that FSE Paul will be at his location on 3/9/2026 for a GE install and he can complete these remediations during the same visit.  

rufus.sturgill.ii@philips.com

ronnie.dotson.ii@philips.com


02/18/2026 MHamersley - recd email from Rufus, confirming devices and ready to schedule, he approved either date for FSE to come onsite. ... 02/17/2026 MHamersley - called 606-202-3738 call went to Ronnie's VM/LM; sent f/u email: ronnie.dotson.ii@philips.com & rufus.sturgill.ii@philips.com - offering FSE Feb 19/20 ... 02/12/2026 MHamersley - sent f/u email: ronnie.dotson.ii@philips.com .... 01/07/2026 MHamersley - called 606-430-3500, xfer to Bio Med, call went to VM/LM; called 606-202-3738, call went to Ronnie's VM/LM, offering FSE to be onsite week of January 12; sent f/u email: ronnie.dotson.ii@philips.com ... 11/13/2025 MHamersley - called 606-202-3738, call went to Ronnie's VM/LM; sent f/u email: ronnie.dotson.ii@philips.com ... 10/15/2025 MHamersley - called 606-202-3738, call went to Ronnie's VM/LM; sent f/u email: ronnie.dotson.ii@philips.com ... 08/01/2025 MHamersley - called 606-202-3738, call went to Ronnie's VM/LM; sent email: ronnie.dotson.ii@philips.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 27, 1:49 PM
Case Number: 00562542
Subject: WO Creation Request - GE Healthcare FMI
Status: Closed
📋
Work Order Created Jan 27, 2:14 PM
Work Order: WO-01340179
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 21h
🚨 12.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 18, 2:05 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 1h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Feb 24, 12:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-09T04:00:00.000+0000, 2026-03-09T00:00:00.000+0000, 2026-03-09T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 22h
🚨 11.0 business days
⏱️
2x Labor Added Mar 10, 7:03 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
▶
2 Status: Completed Mar 10, 7:20 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.6 business days
⏱️
▶
2 Labor Added Mar 16, 10:33 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Mar 24, 3:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 25, 4:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 5.9 business days
💵
Status: Billing Review by Timothy Amburgey Apr 1, 2:50 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6d 21h, 0m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 23h
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Ready for Scheduling
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00562542
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Mar 9, 8:00 AM
Created
Jan 27, 2:14 PM
Invoice #
SM-258486

Work Details (3)

Name Type Status Qty Amount Date
WL-03138185 Labor Open 0.5 $0.00 Mar 10, 7:03 PM
WL-03138186 Labor Open 0.75 $100.00 Mar 10, 7:03 PM
WL-03145311 Labor Open 0.016666666666667 $38.00 Mar 16, 10:33 AM

Details