Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340173 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA OSCEOLA HOSPITAL — 700 W OAK ST, KISSIMMEE FL, 34741

Jan 27, 2026 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (5 biz days early)
Active: 13 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 31, 2026
3 business days (counted)
Running total: 3 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 6, 2026
45 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 17, 2026
8 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 20, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Jan 27, 2026 Completed: Apr 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 31 Created ▶ Running 3 3
Jan 31 → Apr 6 Ready for Release ⏸ Paused 45 —
Apr 6 → Apr 7 Ready for Scheduling ▶ Running 1 4
Apr 7 → Apr 7 Assigned ▶ Running 0 4
Apr 7 → Apr 17 Scheduled ▶ Running 8 12
Apr 17 → Apr 17 Reschedule ▶ Running 0 12
Apr 17 → Apr 17 Entered ▶ Running 0 12
Apr 17 → Apr 17 Assigned ▶ Running 0 12
Apr 17 → Apr 20 Scheduled ▶ Running 1 13
Dispatch 3.6d
Holding 45.0d (excluded)
Coordinators 12.3d
Field Work 1.7d
Billing 7.1d
✓ SLA Met
Dispatch
3.6 days
Over SLA
Holding (excluded from total)
45.0 days
Coordinators
12.3 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
7.1 days
Over SLA
Created: Jan 27, 2026 Due: Apr 27, 2026 Completed: Apr 21, 2026 (6 days early)
📅
59.3 days Total Age
⏱️
45.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00562542
WO Creation Request - GE Healthcare FMI
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Keith  Miller
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (7)
WO-01340158 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340164 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 21, 2026
WO-01340169 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340172 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340173 (current) Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 21, 2026
WO-01340176 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340179 Invoiced
FCO • Paul Mccormish
Created: Jan 27, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 45.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Ready for Release
45.0d
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Completed
1.7d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/21/2026 SRobinson- Created follow up WO as requested. (Old WO-01369633)

04/07/2026 ALuman - dispatch to Jared Heisler to complete 4/14. Email sent to Keith Miller to confirm 04/06/2026 THolmes- Called 4078462266; xfer to BioMed - 4075183571; spoke with Keith and confrmd SN’s for all 6 devices. Confirmed POC Keith Miller email keith.miller@gehealthcare.com ph: 3528010902. no credentialing req., just ask for BioMed when onsite. ...04/02/2026 THolmes- Called 4078462266; 0 xfer to Bio Med - 4075183571, No answ Unable to Leave a message... 03/30/2026 THolmes- Called 4078462266, where call was answered by two operators and the call was then disconnected; Called back two times where operator was still unable to hear me.

🔧 Work Performed
Customer signed postponement form- attached
🔍 Technician Findings
Device postponed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 27, 1:49 PM
Case Number: 00562542
Subject: WO Creation Request - GE Healthcare FMI
Status: Closed
📋
Work Order Created Jan 27, 2:11 PM
Work Order: WO-01340173
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 21h
🚨 45.0 business days
📅
Status: Ready for Scheduling by TaVon Holmes Apr 6, 2:33 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 65d 1h
👷
▶
4 Technician Assigned Apr 7, 8:36 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 3m
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-14T12:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Jared Heisler Apr 16, 9:35 PM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 12h
🆕
▶
2 Status: Entered Apr 17, 11:53 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
🗓️
▶
2 Status: Scheduled Apr 17, 12:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-17T12:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Apr 19, 10:58 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Scheduled
To: Completed
Duration in Previous: 2d 10h
⏳ 1.2 business days
🏁
Status: Closed by Konstantin Barsky Apr 21, 1:20 AM
From: Completed
To: Closed
Duration in Previous: 1d 2h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Apr 27, 10:17 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 9h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 0h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00562542
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Apr 17, 8:00 AM
Created
Jan 27, 2:11 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03192367 Labor Open 0.25 $0.00 Apr 19, 10:58 PM
WL-03201917 Labor Open 0.016666666666667 $38.00 Apr 27, 10:17 AM

Details