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← WO Overview

WO-01340169 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA OSCEOLA HOSPITAL — 700 W OAK ST, KISSIMMEE FL, 34741

Jan 27, 2026 → Apr 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (5 biz days early)
Active: 13 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 31, 2026
3 business days (counted)
Running total: 3 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 6, 2026
45 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 17, 2026
8 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 20, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Jan 27, 2026 Completed: Apr 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 31 Created ▶ Running 3 3
Jan 31 → Apr 6 Ready for Release ⏸ Paused 45 —
Apr 6 → Apr 7 Ready for Scheduling ▶ Running 1 4
Apr 7 → Apr 7 Assigned ▶ Running 0 4
Apr 7 → Apr 17 Scheduled ▶ Running 8 12
Apr 17 → Apr 17 Reschedule ▶ Running 0 12
Apr 17 → Apr 17 Entered ▶ Running 0 12
Apr 17 → Apr 17 Assigned ▶ Running 0 12
Apr 17 → Apr 20 Scheduled ▶ Running 1 13
Dispatch 3.6d
Holding 45.0d (excluded)
Coordinators 12.2d
Field Work 0.0d
Billing 8.0d
✓ SLA Met
Dispatch
3.6 days
Over SLA
Holding (excluded from total)
45.0 days
Coordinators
12.2 days
Over SLA
Field Work
0.0 days
Billing
8.0 days
Over SLA
Created: Jan 27, 2026 Due: Apr 27, 2026 Completed: Apr 20, 2026 (7 days early)
📅
57.9 days Total Age
⏱️
45.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
20.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00562542
WO Creation Request - GE Healthcare FMI
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Keith  Miller
Owner
Erin Martin
Created
Jan 27, 2026
Work Orders from this Case (7)
WO-01340158 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340164 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 21, 2026
WO-01340169 (current) Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340172 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340173 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 21, 2026
WO-01340176 Invoiced
FCO • Konstantin Barskiy
Created: Jan 27, 2026 • Closed: Apr 19, 2026
WO-01340179 Invoiced
FCO • Paul Mccormish
Created: Jan 27, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 45.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Ready for Release
45.0d
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
9.5d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/07/2026 ALuman - dispatch to Jared Heisler to complete 4/14. Email sent to Keith Miller to confirm 04/06/2026 THolmes- Called 4078462266; xfer to BioMed - 4075183571; spoke with Keith and confrmd SN’s for all 6 devices. Confirmed POC Keith Miller email keith.miller@gehealthcare.com ph: 3528010902. no credentialing req., just ask for BioMed when onsite. ...04/02/2026 THolmes- Called 4078462266; 0 xfer to Bio Med - 4075183571, No answ Unable to Leave a message... 03/30/2026 THolmes- Called 4078462266, where call was answered by two operators and the call was then disconnected; Called back two times where operator was still unable to hear me.
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 27, 1:49 PM
Case Number: 00562542
Subject: WO Creation Request - GE Healthcare FMI
Status: Closed
📋
Work Order Created Jan 27, 2:09 PM
Work Order: WO-01340169
Type: FCO
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 21h
🚨 45.0 business days
📅
Status: Ready for Scheduling by TaVon Holmes Apr 6, 2:33 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 65d 1h
👷
▶
3 Technician Assigned Apr 7, 8:36 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 18h 3m, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-14T12:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Jared Heisler Apr 16, 9:35 PM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 12h
🆕
▶
3 Status: Entered Apr 17, 11:51 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-17T12:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
3 Labor Added Apr 19, 10:35 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Konstantin Barsky
From: Scheduled
To: Completed
Duration in Previous: 2d 10h
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Apr 24, 12:28 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 22h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

📞
Case 00562542
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Apr 17, 8:00 AM
Created
Jan 27, 2:09 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03192339 Labor Open 1 $100.00 Apr 19, 10:35 PM
WL-03199692 Labor Open 0.016666666666667 $38.00 Apr 24, 12:28 PM

Details