Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340889 ↗ ServiceMax

Sono Bello • Virtual Tech • PC

📍 UT-Salt Lake City — 10011 S. Centennial Pkwy, Suite 500, Sandy UT, 84070

Jan 30, 2026 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (4 biz days early)
Active: 15 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: On Hold
Jan 30 → Feb 23, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 23 On Hold ▶ Running 15 15
Feb 23 → Feb 23 Assigned ▶ Running 0 15
Dispatch 0.0d
Holding 16.0d (excluded)
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
16.0 days
Coordinators
0.1 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)
📅
16.0 days Total Age
⏱️
16.0d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00563604
UT-Salt Lake City - Tumescent Warmer PolyScience WBE28 SN E12310168
Closed
Hello EMSAR,  We are reaching out to request determination on the below:  Center Location:  Sono Bello UT-Salt Lake City 10011 Centennial Parkway Suite 500 Sandy, UT 84070 Equipment Type:   Water Bath         Asset ID:   12979878 Serial no.:   E12310168 Problem Type:   The warmer will not turn on Additional Details:   Please provide WO number. 
Priority
Standard
Origin
Email
Reason
New Case
Contact
MER TEAM
Owner
Virtual Tech
Created
Jan 29, 2026
Work Orders from this Case (3)
WO-01340889 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 30, 2026 • Closed: Feb 23, 2026
WO-01352973 Invoiced
SWAPOUT • Ryan Schwochow
Created: Feb 20, 2026 • Closed: Jun 29, 2026
WO-01356161 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 9, 2026 • Closed: Mar 9, 2026
Completed with minor delays
Invoiced • 199 days old
🚨
Primary Delay 16.0 days stuck in "On Hold"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
16.0d
Assigned
0.1d / 0.5d SLA
Closed
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/30 emailed site requesting they check the fuse 2/3 provided image of where fuse is located - site will check fuse sending hotswap to site
🔍 Technician Findings
sending hotswap to site
⚠️ Problem Description
Hello EMSAR,  We are reaching out to request determination on the below:  Center Location:  Sono Bello UT-Salt Lake City 10011 Centennial Parkway Suite 500 Sandy, UT 84070 Equipment Type:   Water Bath         Asset ID:   12979878 Serial no.:   E12310168 Problem Type:   The warmer will not turn on Additional Details:   Please provide WO number.  https://www.ebiotrack.com/workorder.php?wo=71264

Timeline

📞
Case Linked Jan 29, 6:24 PM
Case Number: 00563604
Subject: UT-Salt Lake City - Tumescent Warmer PolyScience WBE28 SN E12310168
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:39 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 16.0 business days
⏱️
▶
3 Labor Added Feb 23, 1:33 PM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold
To: Assigned
Duration in Previous: 24d 3h
✔️
Status: Completed by Wendy Argueta Feb 23, 2:32 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 58m, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Feb 26, 9:48 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254941

Bottlenecks

Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00563604
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 30, 9:39 AM
Invoice #
SM-254941

Work Details (1)

Name Type Status Qty Amount Date
WL-03116240 Labor Open 0.05 $29.75 Feb 23, 1:33 PM

Details