UT-Salt Lake City - Tumescent Warmer PolyScience WBE28 SN E12310168
Closed
Hello EMSAR,
We are reaching out to request determination on the below:
Center Location: Sono Bello UT-Salt Lake City 10011 Centennial Parkway Suite 500 Sandy, UT 84070
Equipment Type: Water Bath
Asset ID: 12979878
Serial no.: E12310168
Problem Type: The warmer will not turn on
Additional Details:
Please provide WO number.
/3/4-RS; different device recieved back - reached out to site's POC for clarifications
🔧Work Performed
Shipped hot swap to site -
ITEM #: SB-WBE28A11B
SERIAL #: E12330692
ASSET ID: 13367785
Outbound 1Z01E3E70391010865
Delivered - 2/25/2026
Expected back for repair:
POLYSCIENCE - WBE28
Asset ID: 12979878
Serial no.: E12310168
RMA Tracking Number: 1Z01E3E79091448471
__
Actually recieved back for in depot -
Cole Palmer Instrument Co - WB-200BWS-27 Water Bath
Asset ID#: 13276784
S/N: 250204740
Fedex: 9622001900008775520300889082686281
to be added to hot swaps under - WO-01356161-
____
still awaiting return of 1st reported broken unit
Shipping 2nd Depot Shipping Box Kit to Site for customer self Package and return to depot for repair -
Outbound: 1Z01E3E70390380164
Delivered - 3/12/2026
Return - 1Z01E3E79095337208
__________
Service completed - Hot was sent to site - packing material sent to site - originally reported broken unit not returned for repair - will repair if arrives - closing for time spent and billables
🔍Technician Findings
vt requested Hot swap to be sent to site - different device recieved - 2nd box sent to site
⚠️Problem Description
problem description uneported
Polyscience - WBE28
Equipment Type: Water Bath
Asset ID: 12979878
Serial no.: E12310168
https://www.ebiotrack.com/workorder.php?wo=71828
📄Description
WBE28 Water Bath - MFG: Polyscience
Sono Bello Consigned Inventory
From: sharmer@sonobello.com
To: depotsupport@emsar.com, MER@sonobello.com, lmartin@sonobello.com, sandy@sonobello.com
Cc: dnakoff@emsar.com, vhernandez@sonobello.com
I will double check tomorrow. I am currently in OKC and will be back to my home center tomorrow. The Cole Palmer was a loaner the poly science we received but will double check tomorrow
Shannon Harmer, LPN I Lead Clinician
Sono Bello
10011 S. Centennial Parkway Suite 500
Sandy, UT 84070
Ph: 801-268-4999 <tel:801
From: MER@sonobello.com
To: depotsupport@emsar.com, sharmer@sonobello.com, lmartin@sonobello.com, sandy@sonobello.com
Cc: dnakoff@emsar.com, vhernandez@sonobello.com
Hello EMSAR,
Would you please send packaging to return the loaner tumescent warmer SN: E12330692 at the UT-Salt Lake City location?
PolySceince
WBE28A11B
Thank you,
MER Team
12510 128th Lane NE
Kirkland WA 98034
direct 425.202.1203* Pacific
Sono Bello
It’s your life. Live it beautifully.
Visi
📧
Email:Re: NC-Raleigh - Tumescent Warmer - SN E12240114 Ref{00DA.93zU:500VU.ogGAE}
Completed Jun 1, 2026
From: MER@sonobello.com
To: ryan.schwochow@emsar.com
Cc: virtualtech@emsar.com, depotsupport@emsar.com
Hello VT,
Have you shipped the Hot Swap Tumescent warmer to NC-Raleigh? Do you have tracking available?
WO-01352973
The broken unit they have is a Poly Science. They will need packaging to ship the broken unit back to EMSAR's depot.
Thank you,
MER Team
12510 128th Lane NE
Kirkland WA 98034
direct 425.202.1203* Pacific
Sono Bello
It’s your life. Live
From: depotsupport@emsar.com
To: mer@sonobello.com, dnakoff@emsar.com, virtualtech@emsar.com
<https://csa.file.force.com/file-asset-public/EMSAR?oid=00DA000000093zU>
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting the return of the equipment for repair.
To support the return process, EMSAR previously provided shipping materials and a prepaid return label to the address on file:
ATTN
From: depotsupport@emsar.com
To: sharmer@sonobello.com, MER@sonobello.com, depotsupport@emsar.com, lmartin@sonobello.com, sandy@sonobello.com
Cc: dnakoff@emsar.com, vhernandez@sonobello.com
Hello,
Just to confirm.
We will add this unexpected device to this SB's hot swap inventory after evaluation:
Cole Palmer Instrument Co – WB-200BWS-27 Water Bath
Asset ID: 13276784
Serial #: 250204740
This was the Hotswap unit was shipped and reassigned
To: mer@sonobello.com; dnakoff@emsar.com; virtualtech@emsar.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79095337208.pdf, Part_Order_Shipment_Ticket_00091830_3-9-2026 2-38 PM.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352973 - 346-18076-71828-wo
Body:
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting the return of the
To: mer@sonobello.com; lmartin@sonobello.com; slcc01@sonobello.com; sharmer@sonobello.com
CC: dnakoff@emsar.com; vhernandez@sonobello.com
BCC: ryan.schwochow@emsar.com
Attachment: IMG_0622.jpg
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352973
Body:
Dear Customer,
Hello,
We recently received a water bath back at the depot following the hot swap shipment to your site, and we wanted to confirm a few details before proceeding.
Based o