Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01356161 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 UT-Salt Lake City — 10011 S. Centennial Pkwy, Suite 500, Sandy UT, 84070

Mar 9, 2026 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Mar 9, 2026)
▶ Clock Running
Status: Created
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 9, 2026 Invoiced: Mar 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 9 → Mar 9 Created ▶ Running 0 0
Mar 9 → Mar 9 Assigned ▶ Running 0 0
Holding 0.0d (excluded)
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Holding (excluded from total)
0.0 days
Coordinators
0.0 days
Billing
0.0 days
Created: Mar 9, 2026 Due: Mar 13, 2026 Completed: Mar 9, 2026 (4 days early)
📅
0.0 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563604
UT-Salt Lake City - Tumescent Warmer PolyScience WBE28 SN E12310168
Closed
Hello EMSAR,  We are reaching out to request determination on the below:  Center Location:  Sono Bello UT-Salt Lake City 10011 Centennial Parkway Suite 500 Sandy, UT 84070 Equipment Type:   Water Bath         Asset ID:   12979878 Serial no.:   E12310168 Problem Type:   The warmer will not turn on Additional Details:   Please provide WO number. 
Priority
Standard
Origin
Email
Reason
New Case
Contact
MER TEAM
Owner
Virtual Tech
Created
Jan 29, 2026
Work Orders from this Case (3)
WO-01340889 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 30, 2026 • Closed: Feb 23, 2026
WO-01352973 Invoiced
SWAPOUT • Ryan Schwochow
Created: Feb 20, 2026 • Closed: Jun 29, 2026
WO-01356161 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 9, 2026 • Closed: Mar 9, 2026
Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
0.0d
Assigned
0.0d / 0.5d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4-RS; different device recieved back - reached out to site's POC for clarifications

🔧 Work Performed
Ground (earth) integrity (≤ 0.5 Ohms) = _0.05___ Ohms; passed Earth leakage current test (≤ 300 µA) = __1__ µA; Passed Electrical Safety Test; Passed Cleaned device externals and basin Visual Inspection; Passed Verified Operating Temps Verified over temperature alarm Reset to factory settings PM Completed
🔍 Technician Findings
Unit recieved in good/new condition
⚠️ Problem Description
different device recieved back - from swapout WO-01352973 Add device to inventory Cole Palmer Instrument Co - WB-200BWS-27 Water Bath Asset ID#: 13276784 S/N: 250204740 https://www.ebiotrack.com/workorder.php?wo=72269
📄 Description
WBE28 Water Bath - MFG: Polyscience Sono Bello Consigned Inventory

Timeline

📞
Case Linked Jan 29, 6:24 PM
Case Number: 00563604
Subject: UT-Salt Lake City - Tumescent Warmer PolyScience WBE28 SN E12310168
Status: Closed
🚨 26.7 business days
📋
2 Work Order Created Mar 9, 2:11 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: On Hold
To: Assigned
Duration in Previous: 0m
🔩
2 2x Parts Added Mar 9, 2:18 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 7m
3.0 business days
📄
3 Status: Ready to Bill Mar 11, 5:21 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256257
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00563604
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Mar 9, 2:11 PM
Invoice #
SM-256257

Work Details (2)

Name Type Status Qty Amount Date
WL-03136018 Parts Open 1 $8.96 Mar 9, 2:18 PM
WL-03136019 Labor Open 1 $119.00 Mar 9, 2:18 PM

Details