Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340984 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OCHSNER LSU ST MARY MEDICAL CENTER — 1 SAINT MARY PL, SHREVEPORT LA, 71101

Jan 30, 2026 → Apr 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 1 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Apr 4, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 2, 2026
43 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Closed
Apr 2 → Apr 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 3 → Apr 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 30, 2026 Completed: Apr 4, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 31 Created ▶ Running 0 0
Jan 31 → Apr 2 Ready for Release ⏸ Paused 43 —
Apr 2 → Apr 2 Scheduled ▶ Running 0 0
Apr 2 → Apr 2 Tech On Site ▶ Running 0 0
Apr 2 → Apr 2 Completed ▶ Running 0 0
Apr 2 → Apr 3 Closed ▶ Running 1 1
Apr 3 → Apr 4 Incomplete ▶ Running 0 1
Dispatch 0.9d
Holding 43.0d (excluded)
Coordinators 0.0d
Field Work 0.4d
Incomplete 0.5d (excluded)
Billing 20.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
43.0 days
Coordinators
0.0 days
Field Work
0.4 days
Incomplete (excluded from total)
0.5 days
Billing
20.4 days
Over SLA
Created: Jan 30, 2026 Due: Apr 27, 2026 Completed: Apr 4, 2026 (23 days early)
📅
44.9 days Total Age
⏱️
43.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00563726
WO Creation Request - GE Healthcare FMI 32097
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
TBD TBD
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (23)
WO-01340972 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 22, 2026
WO-01340973 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 22, 2026
WO-01340976 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 24, 2026
WO-01340978 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 24, 2026
WO-01340979 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340980 Invoiced
FCO • Patrick Jean
Created: Jan 30, 2026 • Closed: Apr 4, 2026
WO-01340981 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340983 Invoiced
FCO • Luis Ramirez
Created: Jan 30, 2026 • Closed: Apr 3, 2026
WO-01340984 (current) Invoiced
FCO • Patrick Jean
Created: Jan 30, 2026 • Closed: Apr 4, 2026
WO-01340985 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340986 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340988 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 22, 2026
WO-01340989 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340990 Invoiced
FCO • Luis Ramirez
Created: Jan 30, 2026 • Closed: Apr 3, 2026
WO-01340991 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340992 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340994 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340996 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01340997 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 24, 2026
WO-01340998 Invoiced
FCO • Patrick Jean
Created: Jan 30, 2026 • Closed: Apr 4, 2026
WO-01341001 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01341005 Invoiced
FCO • Jordan Jones
Created: Jan 30, 2026 • Closed: Apr 25, 2026
WO-01341006 Invoiced
FCO • Patrick Jean
Created: Jan 30, 2026 • Closed: Apr 4, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 43.0 days stuck in "Ready for Release"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Release
43.0d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Incomplete
0.5d
Ready to Bill
20.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/20/2026: ARoosa - Called 318-626-4300, Asked to xfer to biomed ended up at a recording stating thanks for calling GE health services and got caught in a loop with no good option to press... 02/16/2026 MHamersley - called 318-626-4300, operator said need to call: St Mary's @ 318-626-2800, this is OB/GYN clinic, they don't have any Giraffe OmniBed & Giraffe OmniBed Carestations; called 318-626-4300, phone rings then just disconnected, will try back another day
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Inspected Heater doors.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 30, 9:13 AM
Case Number: 00563726
Subject: WO Creation Request - GE Healthcare FMI 32097
Status: Closed
📋
Work Order Created Jan 30, 11:58 AM
Work Order: WO-01340984
Type: FCO
Priority: PC
⏳ 1.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
🚨 43.0 business days
👷
▶
4 Technician Assigned Apr 2, 1:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-02T05:00:00.000+0000, 2026-04-02T00:00:00.000+0000, 2026-04-02T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 61d 0h
🔧
Status: Tech On Site by Patrick Jean
From: Scheduled
To: Tech On Site
Duration in Previous: 4m
⏱️
▶
2 2x Labor Added Apr 2, 4:04 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Patrick Jean Apr 2, 4:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 38m
🚗
Travel Added Apr 2, 5:00 PM
Type: Travel
Status: Open
Qty: 10
🏁
Status: Closed by Patrick Jean Apr 2, 5:07 PM
From: Completed
To: Closed
Duration in Previous: 56m
⚠️
Status: Incomplete by Douglas Pearce Apr 3, 3:49 PM
From: Closed
To: Incomplete
Duration in Previous: 22h 42m
✔️
Status: Completed by Patrick Jean Apr 4, 2:08 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 22h 18m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 8, 8:58 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
💵
▶
2 Status: Billing Review Apr 8, 2:09 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
🚨 20.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 20h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 7.0 business hours (threshold: 4.0 business hours)
Exceeded by 3.0 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 19.7 business days (threshold: 1.0 business days)
Exceeded by 18.7 business days

🔗 Related Artifacts

📞
Case 00563726
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patrick Jean
Scheduled
Apr 2, 9:00 AM
Created
Jan 30, 11:58 AM
Invoice #
SM-260982

Work Details (5)

Name Type Status Qty Amount Date
WL-03171104 Labor Open 0.25 $250.00 Apr 2, 4:04 PM
WL-03171105 Labor Open 0.25 $0.00 Apr 2, 4:04 PM
WL-03171109 Labor Open 0.5 $100.00 Apr 2, 4:06 PM
WL-03171201 Travel Open 10 $0.00 Apr 2, 5:00 PM
WL-03177266 Labor Open 0.016666666666667 $38.00 Apr 8, 8:58 AM

Details